Job Description

Inner City Diesel Ltd. (ICD)

is excited to announce we are seeking a

Service Writer

to expand our team at our

Fort McMurray shop

on 181 Robertson Road! We are looking for someone to develop strong relationships with customers through successful management of product and service delivery.

This position is on a

Monday to Friday schedule,

8 hours per day. The successful candidate must have their

own form of transportation

to and from work (public transit not available to our shop at 181 Robertson Road).

About Inner City Diesel

ICD is a privately owned, proud First Nations company, that is actively growing its workforce and services across Western Canada. ICD Group is your one stop shop for all your maintenance, pumping, dredging, tailings, and fleet management needs!

Why work for us?

Health & Safety is our #1 priority. Rewarding career opportunity Supportive team of professionals who believe in safety & providing exceptional services. Competitive Wages. Health & Wellness Benefits, Group RRSP, Retention Bonus, and more

At ICD, we prioritize customer relationships built on honesty and trust.

Join a team where our culture revolves around being your #1 Trusted Provider.

Responsibilities:

Answer inquires and provide information to customers. Maintaining computerized customer profile information. Developing cost estimates. Explain the type and cost of services offered to customers. Receive and process payments on cash accounts. Investigate complaints and work closely with Supervisor to resolve them Access and process information including ensuring that all PO's are in place before work commences. Maintain records and statistics via excel spreadsheets. Perform general office duties including answering phones, maintaining filing system, photocopying, scanning, and emailing.

Required Qualifications:

Minimum of 2 years' working experience as a service writer

1 year of parts ordering experience Strong computer skills Ability to analyze and interpret the needs of customers and offer the appropriate options, solutions, and resolutions required. Able to deal with people sensitively, tactfully, diplomatically, and professionally always.

Own form of transportation

to and from work (public transit not available to current office location).

Desired Qualifications:

Previous automotive, fleet & equipment experience is an asset.

Key Strengths and Competencies:

Ability to multitask, remain organized and work well under pressure Strong customer service and troubleshooting skills. Strong work ethic and positive team attitude. Willing to follow all ICD Employee Policies Willing to follow all ICD Health, Safety and Environmental Procedures

Successful candidates must provide?the?following items prior to confirmation of their start date:

Comprehensive alcohol and drug test clearance letter Copy of valid Class 5 driver's license Copy of current 3-year clean driver's abstract Copies of training certificates
If you are an independent and hard-working individual who would like to be part of the exciting growth and development of our expanding company that offers competitive wages, then apply today.

Please note, this job description is not intended to be all-inclusive. The employee may perform other related duties as required to meet the ongoing needs of the organization. Only those applicants that have been selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $30.00-$45.00 per hour

Benefits:

Dental care Employee assistance program Extended health care Life insurance RRSP match Vision care
Application question(s):

Do you have your own form of transportation to get to and from work (public transit not available)?
Experience:

Service Writer: 2 years (required) automotive, fleet , and/or equipment: 2 years (required)
Work Location: In person