Job Description

Why Join Us?

At Dickson and Fraser, we are a small but mighty team redefining what an automotive shop can be. As our Service Advisor, you'll be the key connection between our skilled technicians and our loyal customers - making sure every job runs smoothly and every driver leaves happy.

Job Summary

As the face of our service department, the Service Advisor will welcome customers, assess their vehicle concerns, offer clear repair explanations, coordinate with technicians, and ensure billing accuracy. You'll play a key role in building trust, handling service schedules, and contributing to shop profitability.

Key Responsibilities

Greet customers and attentively listen to their vehicle issues. Provide accurate repair estimates, coordinate with technicians, and schedule service appointments. Clearly communicate services, explain findings, and maintain customer trust. Manage billing, process payments, and handle customer follow-ups post-service. Upsell additional services when appropriate, balancing sales and customer needs.

Qualifications

General automotive knowledge; experience in automotive, service advising, or customer-facing roles is an asset. Strong communication and interpersonal skills. Ability to multitask, think quickly, and thrive in a fast-paced environment. Valid driver's license
Job Types: Full-time, Permanent

Pay: $22.00-$33.00 per hour

Expected hours: 40 per week

Benefits:

Dental care Disability insurance Extended health care Life insurance Vision care
Experience:

Automotive diagnostics: 1 year (preferred)
Licence/Certification:

Driving Licence (required)
Work Location: In person