Job Description

Maxim Truck & Trailer

225 Middleton Ave

Brandon, MB R7C 1A8

Do you excel in customer service and problem solving? Do you have experience in customer service industry or the heavy-duty industry? Are you numbers-oriented with experience in invoicing? If so, this could be the position for you!

Hours:

Monday to Friday, 8:00 AM to 5:00 PM (or as required)

Responsibilities:

Submits & monitors warranty service claims, claim corrections, and investigates the variances. Tracks discrepancies and maintains files. Posts vendor credits. Advises on warranty parameters and when warranty work impacts customer service or payment. Monitors Parts Return in in the system, and distributes parts return sheets to branches. Tracks core returns, and processes core credit invoices for claims having cores requested back by vendor. For repair order billing, create invoices. Reconciles sublet accounts, and follows up regarding unfinished repairs. Intakes internal and external customer requests. Intakes the unit upon its arrival at Maxim. Upselling of services as applicable. Conducts in-depth interviews for complaints; determines if the customer complaint may result in a warranty repair and alerts the shop. Completes closing paperwork and outtake procedures Assisting front counter as customer demand requires Responds to customer questions or concerns about warranty.

What you need to succeed in this role:

Minimum 3 years of administrative office experience 1+ year experience in an automotive or truck & trailer service writer role is preferred. Heavy duty truck and trailer (or related) industry experience is an asset General understanding of warranty guidelines and approval process and policies. 2+ years invoices experience with knowledge of debits/credits Prior frontline customer service experience A team player with strong commitment to the customer Strong problem-solving and decision making skills Organized, sets and manages priorities Numbers oriented and shows attention to detail. Excellent fact-finding and analytical skills Intermediate level data entry and MS Excel skills Ability to work with interruptions

Why choose Maxim?

A competitive hourly wage Group benefits including health (drug card), dental & vision RRSP plan with company match Educational assistance plan Employee referral $$ bonuses Opportunities for advancement

More about us:

We provide quality transportation equipment, parts, and service to our customers. Headquartered in Winnipeg, Manitoba, we are a full service truck and trailer equipment dealer with 17 locations from Vancouver to Montreal. We are proud to be a Canadian company with almost 500 employees in business for over 40 years.

Why not join the Maxim team? Apply today!

Job Types: Full-time, Permanent

Pay: $47,000.00-$65,000.00 per year

Ability to commute/relocate:

Brandon, MB R7C 1A8: reliably commute or plan to relocate before starting work (required)
Experience:

Administrative: 3 years (required) Invoicing: 2 years (required) automotive or truck & trailer service writer: 1 year (preferred)
Work Location: In person