Job Description

Are you a meticulous and detail-oriented professional looking for an opportunity to showcase your organizational skills? We have the perfect role for you! Bruce Honda is seeking a skilled Warranty Administrator to join our team and play a pivotal role in managing warranty claims and ensuring compliance. This is an exciting opportunity to work in a fast-paced environment, collaborating with various teams and contributing to the success of our organization.

The Opportunity:

As a valued member of the administration team, you will work with the Service Teams, and dealership manufacturers to obtain approval and receipt of payments for warranty work. You will be the liaison with technicians, service advisors, service managers, and manufacturers to ensure all necessary information to provide for each claim, including photos, documentation, estimates, technician notes, etc.

Responsibilities:

Review all warranty repair orders for proper completion, accuracy, and legibility. Follow all manufacturer's warranty company policies and procedures. Communicate effectively with service advisors, technicians, and service managers regarding warranty and manufacturer processes. Ensure accurate billing to manufacturers Dispute claim settlements with manufacturers Review all returned and/or rejected warranty claims and prepare the repair orders for immediate resubmission. Monitor the use of special warranty programs for diagnosis time, straight time repairs, etc. Understand and explain the policies to various manufacturers

What we are looking for:

To be successful in this role, you must have proven organizational skills. You must be professional and able to work with all people tactfully and diplomatically. You must be able to develop positive working relationships with all service personnel and management. You are self-motivated and able to work independently with minimal supervision. You work well under pressure and are able to commit to tight deadlines.

Our Offer:

At Bruce Auto Group, you will join a team of thinkers, doers, and innovators who have experience working in a dealership or have a passion for the industry. In addition to working at the most modern building in town, you will also work with a team that shares the same values of being collaborative, passionate, trusting, respectful, innovative, and accountable. We offer a competitive salary, paid personal days, benefits include a health & dental plan, a health spending account, a retirement savings plan with matching contributions, discounts on products and services, career progression opportunities, discounts at major retail outlets, and a fun and engaging work environment!



So, are you ready to become a part of something awesome?