Service Transformation Consultant (stc)
Toronto, ON, CA, Canada
Job Description
About the Role
We are seeking an experienced
Service Transformation Consultant (STC)
to play a key role indriving innovation and digital delivery
within a large public-sector organization.You'll work closely with senior leaders, transformation teams, and delivery partners to
enhance user experience, streamline services, and modernize operations
. This is a unique opportunity to influence change at scale and support the shift towardagile, human-centred, and data-driven practices
.Responsibilities
As a Service Transformation Consultant, you will:
Provide
expert guidance
on digital delivery, agile product development, and service transformation. Coach and mentorexecutive leadership teams
on organizational change, governance, and capacity building. Support and leadproduct/platform teams
from discovery to continuous improvement. Facilitatestrategic workshops and conversations
to align diverse stakeholder needs. Develop and presentframeworks, models, and briefing materials
for senior executives. Build and measuredigital capability, culture, and transformation outcomes
.Requirements
Proven experience in
digital transformation, service design, and agile delivery
. Strong background advising or coachingsenior leadership
on organizational change. Experience withlarge-scale transformation projects
in either public or private sector. Skilled infacilitation, executive coaching, and stakeholder engagement
. Knowledge ofhuman-centred design and modern data practices
. Eligible forEnhanced Security Clearance
(RCMP Top Secret may be required later).Contract Details
Duration:
1 year (with potential extension up to 2 years)Hours:
Full-time (7.25 hrs/day), flexibility as requiredWork Arrangement:
Remote-first; occasional travel to Alberta for workshops or field researchApplication Process
Submit your
resume and cover letter
directly through Indeed. Resumes must includetwo project examples
demonstrating your expertise in digital transformation (with details on project scope, sector, budget, methodology, and tools). * Shortlisted candidates will be contacted for interviews inAugust 2025
.
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Job Detail
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Job IdJD2797930
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationToronto, ON, CA, Canada
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EducationNot mentioned