Job Description

Dealership Tower Operator

About Roy Foss:

For 60+ years, the Roy Foss Automotive Group has been a cornerstone of the community. At our Thornhill location, we service Chevrolet, Buick, GMC, and Cadillac vehicles. We have a large client database, and we need your help to keep up with customer demand.

Roy Foss Thornhill

is seeking an experienced

Tower Operator/Service Dispatcher.

The ideal candidate has a minimum of 2-3 years' experience in this role. This individual is passionate, professional, has a positive attitude, and shares our obsession with customer service. If this sounds like you, come join our team.

Position Summary:

Duties include, but may not be limited to:

Plans, organizes, leads, and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. Dispatch service work, assigning to qualified techs to maximize shop production Monitor job status: communicate changes (time, cost, etc) to advisor Manage route sheet and update RO log with accurate priorities, promise times Regularly reviews all holds and ensures there are no maydays Ensure techs prepare proper RO Documentation/stories: complaint, cause, correction Ensure techs follow proper guidelines (including warranty material disposition) Prioritizes customer vehicle comebacks and assigns to appropriate tech Write internal repair orders and prepare/send estimates Manage detailing operation and ensure all work is properly dispatched and completed on time Dispatch/prioritize fleet service work Support with opening/closing RO's as needed Maintain and update rental invoices for Accounts Receivable Support with warranty claims and provide documentation to CAC as requested Support drive thru in service advisor role as needed

Requirements

High school diploma or general education degree (GED); Two to Three years related experience and/or training; or equivalent combination of education and experience Automotive dealership or similar experience a definite asset Self motivated with a positive attitude Valid G Driver's License with clean driver's abstract

What we bring to the table:

A great compensation package with unlimited earning potential Career advancement opportunities Strong training program Strong management support Full benefits program Team atmosphere

We thank all candidates, however only those selected for an interview will be contacted.