Job Description

POSITION BACKGROUND:

The Service Technician is integral to Ketek's operations and is essential in assuring client retention through the provision of hands-on customer service. The Service Technician's responsibilities include traveling to customers' locations, remotely accessing equipment, and performing routine maintenance.

CORE DUTIES:

Field Service

Take instruction from Project Manager and/or Service Coordinator to ensure tasks are completed in a safe manner Transport Ketek equipment in a safe manner, ensuring all Journey Management requirements are followed Comply with all provincial transportation requirements Install, troubleshoot, and demobilize Ketek equipment for the benefit of the client and providing instructions on the proper usage of the item Perform routine maintenance on Ketek equipment Use, clean, and maintain the different tools required at the worksite Perform routine onsite housekeeping duties Establish and promote excellent Client relationships through clear and accurate communication

Shop Operations

Receive, understand and execute instructions from Shop Foreman and senior employees Clean equipment and tools Disassemble equipment, if needed, to thoroughly clean Identify faulty/damaged equipment and/or defective materials and inform supervisor of problem Determine the correct type of tools/equipment to be used for a specific task Utilize checklists, inspections, work procedures and safety guidelines to complete tasks Complete assigned tasks in a safe, efficient and timely manner Perform routine housekeeping duties in the shop Complete all required paperwork on a daily basis, including hazard assessment and Daily Job Control Sheet

QUALIFICATIONS AND SKILLS:

Required

Minimum 3 years oilfield and/or construction experience Valid Class 5 Driver's Licence with clean driver's abstract High School diploma or GED Able to demonstrate good hand/eye coordination and manual dexterity Familiar and comfortable with various saws, grinders and other hand tools Able to operate required equipment in a safe and responsible manner Ability to handle changing schedules and priorities, with high level prioritization skills Strong work ethic and organizational planning skills with attention to detail Ability to work independently or as part of a team Effective verbal and listening communication skills

Preferred

Journeyman trade ticket Loader experience Fall Protection experience AWP experience Overhead Crane experience

This position is defined as Safety Sensitive:

Drug, Alcohol, Back and Audio tests are required prior to commencing employment.

WORKING CONDITIONS:

Physical Demands

Regularly required to stand/sit, talk/hear, stoop, climb, lift, balance, kneel and use of hands/fingers to operate tools, machinery and materials Moderate to heavy lifting (up to 50lbs) may be required Use of mechanical aids: overhead crane, forklift, pallet jack, and dolly may be required Regular exposure to loud noises and metal particulates - hearing and respiratory protection is provided when needed Potential exposure to acetylene gas, fumes, oil, and paint residue Exposure to sharp edges, pinch points, trip and slip hazards, and blind spots May be required to work in high, precarious places that are near moving parts and/or electrical works or in confined spaces

Work Environment

Field environment (85%) and shop environment (15%) Required to work weekends and outside of regular office hours * Required to work outside in all different weather conditions including extreme cold and heat