Job Description

Overview:
Residential New Construction HVAC Service Technician
Reports To: General Manager and/or Field Manager
Status: Full-time, Regular
Category: Service
Location Name: Robs Albertan/Accent Heating
Location Address: Edmonton, AB
Join the team of experts and realize your true potential!
Why You Should Join the Service Experts Team?
Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!
Position Summary:
As a member of our team, you will accurately diagnose and repair problems with residential new construction HVAC equipment. With a strong focus on customer service and a commitment to integrity, you will communicate solutions to customers. Responsibilities:

• Responsible for analyzing, diagnosing, and resolving customer concerns in residential new construction environments.
• Perform service on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories.
• Perform start-ups on air conditioning as required.
• Responsible for delivery and removal of equipment needed to complete service work.
• Responsible for providing excellent service to customers and sustaining high levels of customer satisfaction.
• Handle customer concerns, questions or problems in an effective manner.
• Prepare material requisition forms to ensure proper truck stock levels.
• Other duties include performing maintenance on equipment, servicing and/or cleaning IAQ products, soldering, welding, brazing, and performing minor field fabrication.

Qualifications:

• The qualified candidate must have a high school diploma or equivalent.
• Must possess all valid licensing or certifications as required by provincial or local governmental laws or regulations for the geographical work area.
• A license in plumbing, electrical work, sheet metal, or refrigeration an asset.
• Proven mechanical aptitude and experience in the HVAC field.
• Able to operate all necessary tools and equipment to perform various projects.
• Adept at servicing residential heating, air conditioning, ventilation, and refrigeration equipment, as well as related accessories.
• Demonstrated commitment to the delivery of customer-focused service.
• Must be able to read and interpret drawings, blueprints, and production diagrams.
• The ability to work overtime and weekend hours as required.
• The successful incumbent must be able to meet the minimum requirements for our background check criteria.

What Do We Offer You as an Employee?
The Company offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. The following is a summary of the many benefits that may be available to you as a full-time, permanent member of the team:

• Competitive pay, including incentive opportunities for many positions.
• 100% employer-paid insurance premiums for Medical, Dental, Vision, Short-Term Disability, and Life Insurance.
• RRSP Plan with company matching component.
• Long-Term disability insurance that can protect you and your family if you are unable to work.
• Discounts and perks at many retail stores and online through the Perks program.
• Tuition Reimbursement Program of up to 80% of the cost of tuition and books for eligible, pre-approved courses.
• Employee Referral Program where you can earn $1,000 for the successful referral and hire of someone in your network.
• A confidential and free service for any employee that is facing a challenging time via the Employee and Family Assistance Program (EFAP).
• Training and development courses available through our online Learning Management System.
• Extensive career development opportunities.

The Company is committed to an inclusive, barrier-free recruitment process. The Company has an Accommodation Policy. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please contact the Human Resources Department and we will work with you to meet your needs.

Skills Required