Job Description

We connect people to their world, and we want to connect you to your next career! If you enjoy working in customer service, are interested in opportunities for potential career advancement, join our team. We provide competitive pay, comprehensive benefits, and there may also be an opportunity to work from home through our Telework program.Note to Candidates.On March 11, 2024, we upgraded to a new and improved recruitment platform. If you created a candidate profile before this date, you\'ll be prompted to create a new profile to enable a quick and easy application process. Thanks for your patience as we strive to improve your candidate experience!.
.Service Technician (Customer Support Centre).Location: Saskatoon, SK
Number of Positions: 10
Salary: $26.71 - $36.03 per hour
Type of Position: Casual Part-Time
Closing Date: 06/14/2024.POSITION OVERVIEWReceive and resolve customer complaints/issues by analyzing/testing/repairing/escalating using different data applications. Create trouble tickets to document all reported customer complaints/issues. Be accountable by providing a high level of customer service while resolving customer complaints/issues.TYPICAL DUTIES & RESPONSIBILITIES
(Not all inclusive or applicable to all assignments) * Receives, analyzes/tests/repairs/escalates customer issues/complaints. Logs customer reports (trouble tickets), answers/resolves situations and escalates to appropriate personnel as required.

• Investigates, resolves and/or dispatches problems relevant to wireline, wireless, internet access, other emerging Internet technologies and MAX services.
• Performs customer and technical resource follow-up on all unresolved troubles.
• Acquires updates of all customer affecting policies and procedures. Researches Internet sources for new products and technology relevant to resolving customer complaints/issues.
• Reviews and provides trouble statistics upon request by management.
• Allocates daily staffing/workload, including the utilization of part time staff. Analyses business requirements and customer demands to ensure adequate coverage.

QUALIFICATIONS * Diploma/Certificate in computer networking OR Certificate in Business Administration (with Computer Science classes) OR thorough knowledge of internet/networking support, typically gained with three years of experience in a related field.

• Thorough knowledge and experience with DOS/Windows personal computers from both a hardware and software perspective.
• Working knowledge and experience with MacIntosh personal computers from both a hardware and software perspective.
• Working knowledge of the Internet.
• Excellent analytical and problem solving skills.
• Good communications skills, both verbal and written, and the ability to deal effectively with others.
• Keyboarding skills 20 wpm.
• General knowledge of SaskTel\'s IP environment.
• Successful completion of prescribed training courses.

#LI-POST.Flexible workplace options may be available..About SaskTel.SaskTel is the leading Information and Communications Technology (ICT) provider in Saskatchewan, with approximately $1.3 billion in annual revenue and nearly 1.4 million customer connections including more than 654,000 wireless accesses, 257,000 wireline network accesses, 295,000 internet and data accesses, 111,000 maxTV service subscribers, and 77,000 security monitoring customers. SaskTel and its wholly-owned subsidiaries offer a wide range of ICT products and services including competitive voice, data and Internet services, wireless data services, maxTV services, data centre services, cloud-based services, security monitoring services, advertising services, and international software and consulting services. SaskTel and its wholly-owned subsidiaries have a workforce of approximately 3,300 full-time equivalent employees (FTEs). Visit SaskTel at .

SaskTel