Job Description

Role:
Service Technician
Function:
Service
Role Summary:
The Service Technician at Macdonald\'s Home Health Care is responsible for diagnosing problems and making repairs for clients in their own homes, in-shop, and rehabilitation facilities. This position requires a compassionate and resilient team member and an individual who is comfortable taking on a wide variety of tasks in order to best support our clients. This role will be well suited to an individual with mechanical aptitude who wants to learn and evolve with a growing company.
Requirements:

• Intermediate Microsoft Office knowledge, computer software, and internet proficiency
• Mechanical aptitude with an ability to use tools and a keen interest in repairing and troubleshooting mechanical and electrical systems
• Lifting capabilities up to 100lbs
• Team-oriented and dependable with a strong work ethic
• Extremely organized and detailed oriented
• Quick thinking with the ability to make sensible decisions under pressure
• An understanding of working with clients with a wide range of impairments
• Effective at multitasking and working in a changeable environment
• Must hold a valid BC driver\xe2\x80\x99s license
• Healthcare industry experience is an asset
• Previous experience with medical equipment would be an asset

Responsibilities and Duties:

• Visiting client homes to deliver equipment or to diagnose issues with clients\' equipment/ deliver and install equipment
• Explaining correct maintenance, issues, and repairs to clients
• Lifting weight of up to 75 - 100lbs
• Driving a Macdonald\'s HHC vehicle and representing the company in the community
• Assisting with general shop duties to ensure cleanliness, organization, and a well-functioning workspace
• Setting up equipment to best suit client needs following industry best practices
• Troubleshooting and providing timely diagnosis recommendations for repair
• Working with Seating and Mobility Consultants on equipment trials and demonstrations, in conjunction with healthcare professionals
• Operating safely within our offices, warehouses, vehicles, and client homes
• Working closely with our Customer Service Team
• Completing relevant paperwork and updating client profiles pre and post appointment
• Build and maintain relationships with clients

Are We The Right Work-Home For You?:
Culture is everything to us at Macdonald\'s. We pride ourselves in creating a family environment where the \'whole self\' approach is embraced in every organizational decision. Our ambitious and growing team is looking for only "A" players with the following attributes:

• Expertise in maintaining professional relationships in a high-pressure environment
• Resilient
• An analytic mind with the ability to problem-solve and offer solutions
• Sound judgment and decision making
• Ability to communicate effectively and empathetically with clients and colleagues
• Ability to be empathetic to customers\' needs
• A flexible attitude with the ability to navigate whatever changes arise or take on tasks as needed from complex mechanical repairs to laundry

We provide:

• The ability to make a difference in client\'s lives every day
• Full extended healthcare plan including dental and vision care
• RRSP matching program
• Group profit-sharing program
• Company life coach
• Monday - Friday working hours
• The opportunity to work towards an industry-recognized accreditation

Apply by sending your full resume and a short paragraph about why you are interested in this role.