Job Description

Company: Finning Canada

Number of Openings: 1

Worker Type: Permanent

Position Overview: The Service Support Advisor is a key member of the Customer Support Operations team responsible for providing excellent service support to both internal and external customers while coordinating the execution and administration of Maintenance Customer Orders (MCO\xe2\x80\x99s).Reporting to the

Customer Service Manager, this position is responsible managing customer experience for MCO. This role will also ensure timely and thorough review of all MCO documentation; opening work orders; recommending repair options, providing estimates and quotations, obtaining purchase orders (POs); and investigating and responding to all incoming inquiries in a timely and professional manner.

The role accountabilities include coordinating activities with the rest of the Service Operations Team as well as the Aftermarket and Sales Teams to ensure the proper prioritization and timely processing of all job functions, while providing a superior level of communication and customer service.

:

• Communicate with internal/external stakeholders on key daily activities in support of their operational requirements
• Investigate and respond to all incoming service, warranty, customer, and production inquiries in a timely and professional manner
• Regular follow-up and communication on status of jobs to ensure velocity through the rebuild and/or service processes
• Estimate and quote repairs
• Obtain Purchase Orders (POs)
• Facilitate and/or participate in meetings with internal and external stakeholders

Qualifications:

• 5+ years of experience in technical service, parts, warranty or repair from a dealership or similar industry, prior Caterpillar product line preferred
• Completion of technical training and education in a relevant area such as Heavy Equipment Technician (HET) or other discipline would be an asset
• Demonstrated mechanical aptitude, project management and prior customer
• Service experience
• High proficiency in Microsoft applications, specifically Outlook, Excel and Word

Note:

• This position is based out of our Northwest Territories office location in Yellowknife
• Permanent, full-time role
• Competitive hourly rate
• Unionized role, successful candidate must be willing to enroll with union
• Training opportunities to learn about Caterpillar equipment

We are committed to diversity at Finning, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. Finning does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities.

Finning