Job Description

You are as unique as your background, experience and point of view. Here, you\xe2\x80\x99ll be encouraged, empowered and challenged to be your best self. You\'ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you\'ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

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Do you thrive in a fast-paced environment? Do you enjoy supporting multiple high-touch clients? We are looking for an experienced Service Specialist to join the largest Health Benefit insurer in Canada! In this role, you will be responsible for servicing an in-force block of business as well as participating in the acquisition and installation of new business by working closely with the Implementation Team and new clients during the implementation process to success. You will also participate in project related activities to support client and region goals.

What will you do?

Arrange service calls with clients and meet to discuss and understand client goals and requirements, promote Sun Life group benefit products and services, and gather critical data for the installation of new business

Train and update plan administrators, members and advisors on our E-Services and administrative practices, and prepare for and participate in employee presentations, finalist presentations, meetings, and benefits fairs (travel is required)

Work closely with the Implementation Team and new clients during the implementation process to successfully install new business; Prepare revisions and implement plan design changes, and manage target dates with clients and Consultants

Provide on-going support to Plan Administrators and Consultants by actively finding solutions to issues, and share ideas with team members that could improve service delivery and processes

Develop strong working relationships with clients and internal partners through understanding their needs and wants, and being proactive in meeting these needs

What will you need to succeed?

Access to a reliable vehicle and a valid drivers license are essential to fulfill the travel requirements of this role

Post-secondary education and 3 - 5 years of group insurance experience with a strong knowledge of Group Benefits products and services; GBA certification is an asset

Excellent communication skills (verbal and written) with a passion for customer service and a knack for building and maintaining strong working relationships

Strong problem solving and negotiation skills, with a high-level understanding of the new sale and renewal process

Ability to work independently and within a fast-paced team environment

What\xe2\x80\x99s in it for you?

Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives

Competitive salary and bonus structure influenced by market range data

Pension, stock, and savings programs to help build and enhance your future financial security

The opportunity to move along a variety of career paths with amazing networking potential

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range: 53,300/53 300 - 86,300/86 300

Job Category: Customer Service / Operations

Posting End Date: 12/04/2023

Sun Life Financial