Job Description

Service Representative - PG2

This part-time position reports to the Manager of Client Services.

Responsibilities

Performs all duties associated with the Client Services desk: greeting clients, checking in and out of material, enrolling new membership, and efficiently resolving matters related to fines due to lost and/or damaged material as well as other client issues; Instructs clients in the use of the Library, including the use of the online public access catalogue (OPAC), printing, ebooks, tablets and the internet; Answers reference questions (i.e., Do you have the latest book? Where is it? How do I find it?, etc) and refers more complex questions to the Manager of Client Services or the CEO; Performs reader's advisory and receives readers' suggestions as well as forwards their own on matters of new acquisitions and services; Regularly performs a shelf reading and may assist pages in the same task; Prepares and repairs material for the collection as well as manages the supplies required; Maintains the neat appearance of the Library and of their work area.

Other Duties

Opens and closes the branch; Will be required to work weekdays, evenings and Saturdays; Performs other related duties as assigned by the Manager of Client Services or the CEO; Will be required to work at both branches and must have reliable transportation; May be asked to do extra hours; May be requested to attend staff meetings, OLS workshops and other training opportunities.

Qualifications

High School Diploma or currently working towards one; Flawless communication skills in both official languages; Excellent public service and customer relation skills; Superior interpersonal and conflict resolution skills; Excellent organizational skills; As part of team, ability and willingness to respond flexibly to assignments and changing tasks; Proficiency with computers, knowledge of Microsoft Office, the internet and some social media; A valid Ontario Class ''G'' driver's license and use of an automobile could be an asset.
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Prepose aux services a la clientele - PG2

Ce poste a temps partiel se rapporte au gestionnaire des services a la clientele.

Responsabilites

Effectue toutes les taches associees au comptoir des services a la clientele : accueillir les clients, preter et retourner le materiel, inscrire les nouveaux membres et resoudre efficacement les problemes lies aux amendes pour perte et/ou dommage de materiel, ainsi que d'autres problemes lies aux clients ; Vient en aide aux clients de tout age en matiere d'orientation, d'utilisation du catalogue en ligne, de l'imprimante, des livres electroniques, des tablettes et de l'internet ; Repond aux questions de reference (par exemple, avez-vous le dernier livre ? Ou est-il ? Comment puis-je le trouver ? etc.) et refere les questions plus complexes au gestionnaire des services a la clientele, ou a la directrice generale ; Effectue un service de conseil aux lecteurs et recoit les suggestions des lecteurs ainsi que transmettre les siennes en matiere de nouvelles acquisitions et de nouveaux services ; Effectue regulierement la lecture des rayons et peut aider les pages dans la meme tache ; Prepare et repare les items de la collection et est responsable de l'inventaire des fournitures necessaires ; Maintient la proprete de son espace de travail et de la bibliotheque.

Taches connexes

Ouvre et ferme la bibliotheque ; Doit travailler les jours, les soirs et les samedis ; Effectue toute autre responsabilite connexe assignee par le gestionnaire des services a la clientele ou la directrice generale ; Doit travailler dans les deux succursales et disposer d'un moyen de transport fiable ; Peut-etre appele a faire du temps supplementaire ; Peut etre demande de participer aux reunions du personnel, aux ateliers du SBO et a toute autre formation selon les exigences de la directrice generale.

Qualifications

Diplome d'etudes secondaires ou en voie de l'obtenir ; Aptitudes a communiquer sans faille dans les deux langues officielles ; Competences excellentes de service public et de relation avec la clientele ; Competences superieures en relations interpersonnelles et en resolution de conflits ; Excellentes methodes d'organisation ; En faisant partie d'une equipe, l'habilite et la volonte de repondre a la flexibilite de changement de taches ; Capacite de travailler efficacement avec les ordinateurs, les applications Microsoft courantes, l'internet et certains medias sociaux ; Permis de conduire valide de la classe G de l'Ontario et acces a une automobile sera un avantage.
Job Type: Part-time

Pay: From $23.53 per hour

Expected hours: 6 - 15 per week

Benefits:

Company pension On-site parking
Language:

French and English fluently (required)
Work Location: In person