Job Description

Compass Digital is an organization that drives innovation for Compass Group NA, an $18 billion food hospitality organization. Compass Group serves over 3 billion meals per year in award winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more. As the innovation branch of Compass Group, we're custom-built for fast-paced transformation at the intersection of hospitality and technology. We're focused on delivering the best experiences possible for our customers and consumers.

What we do

We're a team of high performing problem solvers with the same vision: to drive the digital future of hospitality and food commerce. As digital experts we are focused on building a diverse set of products and solutions for our consumers.

We are looking for someone that is generalist at heart, one who is curious, appreciates complexity, knows or wants to learn when to step back and when to dive deep. We call this role a Reliability Engineer.

As a Reliability Engineer you will work in focus areas such as observability, release automation, incident and problem response improvements, security, code quality, patch management and SRE advocacy. You will have the opportunity to use the latest and greatest cloud and open-source technology to enable our product and test engineering teams through solutions, self-service capabilities, support, and guidance.

You have been a Reliability -, Platform -, DevOps -, Performance -, Infrastructure -, Support - or Solutions Engineer? - you get the idea - we are open to people with different backgrounds

Our reliability engineering mantra and vision

Create reliable hospitality technology products and services that have specific favorable attributes. We build, improve, and maintain with Quality in mind.

What we support ideally is

• Reliable
• Performant
• Secure
• Available
• Resilient
• Sustainable

What we like to use

• TBD - Trunk Based Development
• AWS CDK - Cloud Development Kit
• C4 Model
• Observability - T.E.M.P.L.E. - Traces, Events, Metrics, Profiles, Logs and Exceptions
• Typescript, Go, Node.js
• Serverless
• Managed Services
• Feature flagging
• Pair programming and group huddles

What you would be doing

• Add your voice, skills, and experiences to our team
• Help us grow and diversify our SRE team and the SRE discipline at Compass Digital
• Step back and think broadly - Step in and dive deep where needed
• Configure, setup, maintain, create, question, retire, automate
• Seeking out opportunities to secure, stabilize, scale, observe our technology ecosystem
• Collaborate, engage, document, be transparent, share, show and tell
• Embrace our journey and support our vision
• Be a customer and reliability engineering advocate
• We would love someone that can balance research, planning, experimentation, and execution

How can you contribute?

• You add diversity of thought, background, experience, and skill
• A new perspective or devil's advocate
• (Be) Yourself - We love folks with an opinion that is loosely held
• Curiosity, willingness to learn, grow, contribute, share, teach
• We are not looking for a perfect fit
• Help us evolve our approach to Observability
• You document your work along the way and are willing/happy to share it with the team and the Compass Digital and the larger global SRE Community
• You thrive in a unique, collaborative, high energy environment, and actively build trust through accountability, integrity, and respect for people's ideas and time

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