Job Description

Titanium Ford is looking to hire a Service Reception team member with a passion for amazing customer service. The Receptionist/Appointment Coordinator/BDC Agent plays a crucial role in ensuring smooth operations within the Ford Service Department. This multi-faceted position involves handling customer inquiries, managing appointments, coordinating with the Service Advisors and Technicians, and providing exceptional customer service. The ideal candidate should possess excellent communication and organizational skills, be customer-focused, and have a solid understanding of automotive services, especially for Ford vehicles. Are you looking for opportunities to grow and thrive with an auto group that has 10 dealerships (and growing)? If you answered yes, or maybe even \'heck yeh\', let\'s talk! Responsibilities: Customer Interaction:

• Greet and welcome customers in a warm and professional manner
• Address customer inquiries, whether in-person, over the phone, or through email.
• Provide detailed information about the services offered by the Ford Service Department.
• Assist customers with scheduling appointments for vehicle servicing, repairs, and maintenance.

Appointment Coordination:

• Efficiently manage the appointment calendar to optimize the flow of service operations
• Coordinate with Service Advisors to schedule appointments based on vehicle availability and workload.
• Follow up with customers to confirm, reschedule, or cancel appointments as needed.
• Ensure all appointments are properly logged and updated in the dealership\'s system.

Business Development Center (BDC) Duties:

• Handle inbound and outbound calls to prospective and existing customers.
• Engage with customers to promote service offers, specials, and maintenance packages.
• Utilize the dealership\'s customer database to maintain accurate customer records and update contact information.
• Foster customer relationships and ensure high levels of customer satisfaction.

Administrative Tasks:

• Maintain a clean and organized reception area to create a welcoming environment for customers
• Process paperwork related to customer visits, vehicle repairs, and service requests.
• Assist in managing service-related invoices, payments, and transactions.
• Collaborate with the Finance and Accounting team to ensure accuracy in financial records.

Customer Follow-up:

• Conduct follow-up calls to customers to ensure their satisfaction with the service received.
• Address any post-service inquiries or concerns promptly and professionally.
• Gather feedback from customers to identify areas for improvement and report them to management.

Service Department Support:

• Assist Service Advisors and Technicians with administrative tasks, as needed.
• Help maintain an adequate inventory of office supplies and service department materials.
• Support the service team in delivering exceptional customer experiences.

Requirements:

• High school diploma or equivalent; additional education or training is a plus.
• Proven experience in a receptionist, customer service, or automotive service-related role.
• Knowledge of Ford vehicles and automotive services is highly desirable.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills and a friendly, customer-centric approach.
• Proficiency in using computer systems, including customer databases and appointment scheduling software.
• Ability to multitask, prioritize tasks, and work in a fast-paced environment.
• Detail-oriented and able to maintain accurate records and documentation.
• Professional appearance and conduct at all times.
• Flexibility to work extended hours, weekends, and holidays, as needed.

Wage:

• $18-$26 per hour, depending on experience

Benefits:

• Company events
• Extended health benefits

Ability to commute/relocate:

• Position is in Surrey, BC: reliably commute or plan to relocate before starting work (required)

Titanium Ford Sales offers many automotive products and services to the City of Surrey and the surrounding area. From quality new Ford vehicles to a diverse pre-owned vehicle line-up, we are confident anyone looking for a vehicle near Surrey will find what they are looking for at our dealership. We carry a comprehensive line of Ford vehicles, including the Ford Lightning, Mach e, F-150, Super Duty, Bronco, Mustang, and more! Our customers come from all walks of life and so do we. The Steve Marshall Group hires great people from a wide variety of backgrounds, not just because it\xe2\x80\x99s the right thing to do, but because it makes our company stronger. If you share our values, our belief in diversity, and our enthusiasm for our customers, you will find a home with us. D7E6qfEH65