Job Description

English version below

Nous sommes a la recherche d'un Professionnel en support qui fournira le service technique et l'assistance dont nos clients ont besoin. Dans ce rale, vous depannerez et resoudrez les problames pour stabiliser et optimiser les reseaux des clients.

Le Professionnel en support interagit generalement avec le personnel technique du client, les responsables des operations, les techniciens de maintenance et d'autres personnes au sein du service responsable de la prestation des services. Vous pourrez egalement interagir avec des groupes des services commerciaux, la R&D.

Vous devrez vous deplacer sur le site du client si necessaire. Le developpement technique est rapide et vous serez devrez maintenir en permanence vos competences et vos connaissances a jour.

Le poste d'ingenieur support necessite de solides connaissances en matiare de telecommunications, couvrant aussi bien le materiel que le logiciel et les reseaux. Vous travaillerez, collaborerez et communiquerez dans un environnement international, tant avec des collagues en interne qu'avec des clients et des fournisseurs d'Ericsson. Ce poste necessite e prendre tras souvent d'importantes responsabilites et il est important que vous soyez capable de travailler de maniare independante.

Notre proposition stimulante :

Depannage des problames des clients, resolution et distribution de Packet Core Nodes

Ce poste requiert d'atre disponibles 24/24 et 7/7 par rotation, afin de s'occuper des problames des clients

Vous devrez pouvoir vous rendre sur le site des clients dans la mesure necessaire pour les interventions d'assistance locale

Vous devrez pouvoir travailler sur les outils d'assistance standard Ericsson pour la mise a jour des tickets, comme CSR (Customer Service Request), MHWEB, etc.

Assister d'autres membres de l'equipe dans le cadre du tutorat et du partage des connaissances

Pour ce poste, vous devez posseder :

Licence ou Master en sciences ou ingenierie, ou equivalent

Expertise technique dans le domaine de Packet Core: (6 ans d'experience ou plus)

Solide experience dans les services d'assistance et depannage (6 ans ou plus)

Excellentes capacites de representer professionnellement Ericsson aupras des clients

Capacite confirmee de travailler et de prendre des decisions de maniare independante et dans l'urgence

Excellente capacite a decrire des problames techniques dans une langue claire et comprehensible (Anglais)

Excellentes competences en matiare de partage des connaissances et de collaboration

Excellentes competences en matiare de communication

Competence en coaching et en mentorat

Disponibilite pour se deplacer avec un tras court preavis

Anglais courant

Pourquoi Ericsson ?

Nous travaillons dans un domaine qui s'ouvre chaque jour sur de nouvelles possibilites. Et c'est la que nous pouvons faire la difference. Presents dans plus de 180 pays, nous mettons en A"uvre une culture d'entreprise qui respecte et accompagne vos ambitions, conformement a nos valeurs de Respect, de Professionnalisme et de Perseverance.

Ericsson est particuliarement attachee a la formation et au developpement, encourage la mobilite et les horaires flexibles. Nous agissons activement en faveur de la diversite et de l'inclusion, et nous voulons atre un promoteur responsable et pertinent du changement positif. Nous offrons egalement des avantages incroyables, une evolution de carriare fantastique et des programmes de formation pour une carriare dynamique dans un monde connecte.

About this opportunity

We are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks.

The Support Professional typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales and R&D!

You are expected to travel to customer's sites if required. The technical development is rapid and you are responsible for continuously keeping your competence and skills up to date.

Working as a support engineer will require a broad knowledge within telecom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on bigger responsibility and it is important that you can work independently

What you will do

Customer issues trouble shooting, resolution & delivery for Packet Core nodes

Job role requires to be on call 24/7 on rotation basis to handle customer issues

You will be able to travel to Customer sites on need basis for local support activities

You will be able to work on Ericsson standard support tools for tickets update such as CSR (Customer Service Request), MHWEB, etc.

Assist other new team members in mentoring & knowledge sharing

You will bring

Bachelor or master's degree of Science/Engineering or equivalent

Expert technical knowledge on Packet Core Domain: (6+ years of experience)

Extensive experiences from support services (6+ years)

Excellent ability to professionally represent Ericsson in customer environment

Proven ability to work and to make decisions independently and under time pressure

Excellent ability to describe technical issues in clear and understandable manner

Excellent Knowledge Sharing & Collaboration Skills

Excellent Communication Skills

Coaching & Mentoring Skill

Willingness to travel on short notice

Fluency in English

Why join Ericsson?

At Ericsson, youAll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whatAs possible. To build never seen before solutions to some of the world's toughest problems. YouAll be challenged, but you won't be alone. YouAll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: Canada (CA) || Canada : Quebec : Montreal || Canada : Alberta : Calgary || Canada : Alberta : Edmonton || Canada : British Columbia : Vancouver || Canada : British Columbia : Victoria || Canada : Manitoba : Winnipeg || Canada : New Brunswick : Fredericton || Canada : Newfoundland and Labrador : St. John's || Canada : Northwest Territories : Yellowknife || Canada : Nova Scotia : Halifax || Canada : Nunavut : Iqaluit || Canada : Ontario : Mississauga || Canada : Ontario : Ottawa || Canada : Ontario : Toronto || Canada : Prince Edward Island : Charlottetown || Canada : Quebec : Quebec || Canada : Quebec : Saint-Laurent || Canada : Saskatchewan : Regina || Canada : Yukon : Whitehorse

Req ID: 695269

Be where it begins

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds - you can be the one who makes it possible.

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities.

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

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