Job Description

In this role you will need to demonstrate a great knowledge of hospitality, proper service, and Italian food and beverage. Successful candidates require great communication skills, a pleasant and friendly attitude, and a strong passion for hospitality and growth.

Our managers are integral contributors to the overall success of the restaurant.

Key Duties and Responsibilities:
Financial Management

• Ensure shift end reports and cash outs are prepared accurately
• Maintain a petty cash with receipts for all purchases and ensure submission to --Accounting in a timely fashion

Personnel Management

• Help with payroll, gratuity distribution, and maintain accurate employee records
• Train, coach, develop and discipline all front of house employees through ongoing feedback and the establishment of performance expectations
• Create an engaging and energetic environment where all associates work as a highly functioning team

Shift Execution

• Perform opening, mid and closing shift duties. This role will require 3 closing shifts
• Manage daily operations including cleanliness, organization, revenue opportunities and staffing
• Manage staff, deliver daily briefings, providing them with feedback, maintain a high level of employee morale
• Help the FOH team with ensuring guest experience and proper service. This is a very service oriented role, where activeness and presence on the floor is essential

Guest Relations Management

• Manage guest relations and guest recovery
• Provide exceptional guest service, thereby setting the standard for all employees
• Monitor staff performance and hold staff accountable for their performance, ensuring guests experiences meet the highest standards

Operational Execution

• Manage labour and all costs to budget
• Review staffing levels and overall front and back of house schedules to ensure labour forecasts are met

Requirements:
Education & Experience

• 2+ years experience as a Manager of a high volume premium restaurant required
• Post-secondary degree or diploma in Business/Hospitality Management/Food and Beverage Management and/or equivalent an asset
• Sommelier accreditation or wine education an asset
• Strong bar and cocktail knowledge an asset

Knowledge, Skills, and Abilities Required

• Exceptional guest service orientation
• Must possess a strong attention to detail
• Ability to effectively prioritize and execute tasks with an appropriate sense of urgency in a fast paced environment
• Must possess strong leadership skills, with demonstrated ability to build relationships and manage staff at all levels
• Ability to motivate and manage staff and work effectively in a management team
• Exceptional interpersonal skills