Service Manager
Toronto, ON, Canada
Job Description
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In this role you will need to demonstrate a great knowledge of hospitality, proper service, and Italian food and beverage. Successful candidates require great communication skills, a pleasant and friendly attitude, and a strong passion for hospitality and growth.
Our managers are integral contributors to the overall success of the restaurant.
Key Duties and Responsibilities:
Financial Management
Education & Experience
Our managers are integral contributors to the overall success of the restaurant.
Key Duties and Responsibilities:
Financial Management
- Ensure shift end reports and cash outs are prepared accurately
- Maintain a petty cash with receipts for all purchases and ensure submission to --Accounting in a timely fashion
- Help with payroll, gratuity distribution, and maintain accurate employee records
- Train, coach, develop and discipline all front of house employees through ongoing feedback and the establishment of performance expectations
- Create an engaging and energetic environment where all associates work as a highly functioning team
- Perform opening, mid and closing shift duties. This role will require 3 closing shifts
- Manage daily operations including cleanliness, organization, revenue opportunities and staffing
- Manage staff, deliver daily briefings, providing them with feedback, maintain a high level of employee morale
- Help the FOH team with ensuring guest experience and proper service. This is a very service oriented role, where activeness and presence on the floor is essential
- Manage guest relations and guest recovery
- Provide exceptional guest service, thereby setting the standard for all employees
- Monitor staff performance and hold staff accountable for their performance, ensuring guests experiences meet the highest standards
- Manage labour and all costs to budget
- Review staffing levels and overall front and back of house schedules to ensure labour forecasts are met
Education & Experience
- 2+ years experience as a Manager of a high volume premium restaurant required
- Post-secondary degree or diploma in Business/Hospitality Management/Food and Beverage Management and/or equivalent an asset
- Sommelier accreditation or wine education an asset
- Strong bar and cocktail knowledge an asset
- Exceptional guest service orientation
- Must possess a strong attention to detail
- Ability to effectively prioritize and execute tasks with an appropriate sense of urgency in a fast paced environment
- Must possess strong leadership skills, with demonstrated ability to build relationships and manage staff at all levels
- Ability to motivate and manage staff and work effectively in a management team
- Exceptional interpersonal skills
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Job Detail
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Job IdJD2299934
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationToronto, ON, Canada
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EducationNot mentioned