Job Description

Sullivan Fuels, a family-owned company specializing in heating oil and propane deliveries, service, and installations.

Sullivan Fuels is looking for a new team member in our

Sydney, NS

location. You will be responsible for overseeing our Propane Service Department as well as service billing.

Sullivan Fuels is focused on building a team of valued players who are ready to deliver results. Continuous growth opportunities will be available.

Key Responsibilities:

Scheduling service technicians including receiving and dispatching service calls Receive and answer emergency and non-emergency calls Set up and update customer accounts. Assess situation and prioritize calls Billing of service invoices to customer accounts. Provide support for technicians. Coordinate schedule in the most effective manner Proactively address problems and suggest solutions Manage customer complaints and concerns. Coordinate equipment orders with technicians Maintain price lists for technicians Other duties as directed or required. Compliance with all regulatory requirements.

Knowledge, Skills & Competencies:

Great interpersonal and communication skills Experience in a service manager and/or dispatch role. Experience using MS Word, Excel and Outlook and be technically savvy. Experience and knowledge of delivery or transport vehicles. Excellent ability to listen, analyze and adapt to change. Critical thinker and problem-solving skills Team player in a fast-paced environment

Benefits:

Medical and Dental Coverage Our industry leading benefits package RRSP Matching: We support your future goals by matching your RRSP contributions Employee Pricing on Heating Oil, Propane and Equipment An environment to encourage professional growth and development
Job Types: Full-time, Permanent

Pay: $45,000.00-$55,000.00 per year

Benefits:

Dental care Extended health care Paid time off RRSP match Vision care
Ability to commute/relocate:

Sydney, NS B1R 1V7: reliably commute or plan to relocate before starting work (required)
Education:

Secondary School (preferred)
Experience:

Customer service: 1 year (required) Administrative : 1 year (required)
Work Location: In person