Job Description

The Palladino Auto Group is hiring a Service Manager in Sudbury!

What is it?

A Service Manager is responsible for, but not limited to, managing, and building the team, maintaining the focus and attainment of the operations results, forecasting, and preparing financial reports. Effectively they are catalysts to communication within their teams, the dealership and group, while serving as the main contact with brand/factory representatives. They are also responsible for the control of costs within the fixed operation departments, promotion of and development of incentives and marketing plans, and departmental logistics.


A Service Manager joining our team will oversee all aspects of the Service and Parts Department; analyzing reports, ensuring that customer satisfaction targets are met, and coaching the teams in Service to maintain a first-class customer experience. Your crucial leadership qualities assist in achieving individual and collective goals. The overall objective is that of setting and maintaining a high service standard for customers, and further enhancing the relationship with the customer.


Service teams work 5 shifts a week from Monday to Friday with the possibility for an evening or late shift as business requires.


The Palladino Auto Group provides training and development opportunities, helping people build careers

What do I need?

Post Secondary Diploma or Trade School Certificate in Automotive Studies, or relevant studies

Valid Driver's License Ideally two (2) years minimum as a Service Manager; Automotive dealership experience preferred

Key elements to achieve success in this position are:

Being a collaborative professional who promotes teamwork and works cohesively in a team-oriented environment.

Excellent computer skills. Strong aptitude for technical/mechanical repairs. Excellent time-management skills. Excellent customer service skills. Organised with attention to detail.

Benefits and Compensation

Comprehensive Benefits Package for full time employees

Salary + bonus component, company vehicle

Professional Development and Training Opportunities Employee & Family Purchase Program Employee Perks Program Employee Discount on Parts and Services Employee & Family Assistance Program Corporate Discounted Membership with GoodLife Fitness Discounted Home & Auto Insurance

The Palladino Auto Group welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information, please visit: www.palladinoautogroup.com