Job Description

Main Duties:
As the Service Manager you will be responsible for the daily operations of the Support Department. Responsibilities include hardware and software troubleshooting and support, shipping/receiving, procurement, prioritizing incoming and existing support tickets via internal tracking system. Other duties as assigned. Education:
IT Diploma, Degree or equivalent experience is desired. Experience:
Three to five years of experience in a Technical Service support environment with main focus on supporting desktop computers and server applications. Requirements:

• Strong skills with Microsoft Server 2008 & Windows XP Pro
• MCSE Certification is an asset
• A+ Certification
• CompTIA +N+ desirable (PC Hardware)
• Good understanding and technical knowledge of TCP/IP, DNS and DHCP
• Retail experience an asset
• Microsoft .Net knowledge or experience
• Experience with Symantec Ghost
• Network troubleshooting
• Project Management Skills
• FoxPro Knowledge and Experience

Skills and Abilities:

• Participates effectively as a team member to help define and work towards team goals.
• Demonstrates reliability by taking personal responsibility and accountability for all work performed.
• Utilizes excellent oral and written communication skills to facilitate clear and effective communication.
• Take personal responsibility for providing exceptional customer service.
• Demonstrates interest in own field of expertise, seeks out new approaches, tools, methods to conduct business.

Personal Suitability:

• Positive attitude.
• Customer focus.
• Ingenuity.
• Adaptability.
• Attention to detail.
• Stress tolerance.

Other Information:
Days, evenings and weekend shifts with participation in an on call rotation. Sitting or standing for extended periods of time. Must be willing to travel for operational need and possession of a valid driver\'s license.
For general resume submissions, please complete our employment application and fax it with your resume to our head office: (306) 664-2670.

We thank all applicants and wish to advise that only those individuals that have been selected for an interview will be contacted.