Job Description

The Customer Service Manager is responsible for the end-to-end order fulfillment process. These accountabilities include, but are not limited to: (i) responsible for all aspects of order fulfillment, from order entry to delivery; and (ii) continually improving, evolving and refining Taste of Nature's customer service processes, policies, procedures, reporting, metrics, and scorecards.The role:

• Manage the customer order process to ensure/manage customer satisfaction.
• Oversees the full order management cycle (entry to shipping) ensuring all Taste of Nature processes and policies are being followed.
• Works closely with Sales and Logistics teams to ensure all customer expectations and requirements are understood/met.
• Identify and implement strategies to improve quality of service, productivity, and profitability.
• Manage and investigate shipping errors, noncompliance fines, late orders, etc.
• Month End - Ensures a clean cut off at month end in regards to invoiced shipments and any returns - no open issues.
• Work cross functionally with the business to ensure accurate and efficient administration of purchase orders using Sage X3.
• Cross functional communication with QA team on product readiness and release for shipment.
• Use Sage X3 to maintain customer master files and ensure data integrity.

You offer:

• Education: Post Secondary Education preferred; however, a strong combination of experience and education is considered.
• Previous Work Experience: Minimum of 5-10 years customer service & sales experience, with a consumer packaged goods company. Accounting and mathematical skills required.
• Strong communication skills, both oral and written with the ability to work with several internal and external customers.
• Team player and the ability to work independently with exceptional attention to detail.
• Strong computer skills, especially in Microsoft Office, Excel. Ability to learn ERP systems e.g. Sage (an asset)
• Team player with exceptional attention to detail and a high interest in ensuring excellent customer service levels.
• International shipping experience (an asset)

All Taste of Nature Foods Inc. employees must abide and follow the company's Food Safety / H&S policies and procedures to produce safe, legal, and quality products.Job Type: Full-timeSalary: $50,000.00-$60,000.00 per yearAdditional pay:

• Bonus pay

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Schedule:

• Monday to Friday

Expected start date: 2022-08-22