Service Manager
Kingston, ON, Canada
Job Description
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Purpose
- Provide front line representation on behalf of CaraCo to new home purchasers.
- Manage all correspondence with customers related to sales and service inquires.
- Establish a positive relationship with CaraCo customers and overseeing the customer service department.
- Ensure CaraCo delivers the highest level of customer service.
- Respond to all enquiries and communications about sales and service, by phone, email, or letter.
- Maintain communication with customers at regular intervals throughout the new home purchasing process from the point of sale to the completion of warranty coverage.
- Attend pre-delivery inspection walk through with customers to orientate them to their new homes, explain mechanical features of their new home and identify any deficiencies.
- Investigate customers\xe2\x80\x99 problems that cannot be resolved by the customer service representative and find solutions.
- Ensure completion of work orders received from customers directly or from Tarion Warranty program.
- Identify ongoing service issues and liaise with Construction Manager to reduce future occurrences.
- Work with senior management on customer service initiatives.
- Keep abreast of CaraCo construction/repair policies as well as Tarion warranty requirements.
- Work with and schedule all CaraCo subtrades, as required.
- Coordinate all after sale service including manufacturer\'s warranties.
- Coordinate labour to perform service to new homes under CaraCo warranty.
- Coordinate ordering and purchasing of required materials to complete service to new homes under CaraCo warranty.
- Recruit, select and evaluate customer service provided by staff.
- Supervise the activities of staff reporting to this position.
- Motivate and guide staff through feedback, direction, and support.
- Resolve disputes with minimal need for escalation.
- Sound theoretical and practical knowledge of building mechanical and structural systems, associated trade practices and a knowledge of current materials.
- Proven ability to be client service oriented.
- Ability to understand and interpret technical drawings and specifications.
- Current knowledge of the Occupational Health and Safety Act, Ontario Building Code, Ontario Fire Code, Tarion Warranty, HCRA enrollments and the ability to interpret trade codes.
- Strong verbal and written communication skills
- Minimum three years\xe2\x80\x99 related experience in a similar role.
- Minimum two years\xe2\x80\x99 related experience in construction/carpentry role.
- Minimum high school diploma or equivalent.
- Strong knowledge of construction processes and repair methods
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match
- Vision care
- French not required
- 8 hour shift
- Monday to Friday
- Kingston, ON: reliably commute or plan to relocate before starting work (required)
- Are you legally authorized to work in Canada?
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Job Detail
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Job IdJD2140155
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKingston, ON, Canada
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EducationNot mentioned