Job Description

At Modern People Solutions, our Owner, Wilson takes a personable approach to understand candidates and clients. We believe in an efficient and personable recruitment process, for candidates and clients. Our interviews are conversations to understand your goals as a candidate, your experience and to connect you with employers, where both of you can be successful together. Wilson has worked for smaller businesses, to start ups and billion dollar equipment companies. Check out our website for more details: .

Our client has an great opportunity for an exceptional Service Manager in Dewberry, Alberta! Previous experience would be great, but our client will also consider someone with a technical background, great coaching skills, client satisfaction oriented, eager to learn and take on additional responsibilities.

What makes the role exciting and what does it involve?

• Overseeing the operations of the service department for agriculture equipment

• Leading and coaching the service team (A Service Writer, Shop Foreman and Service Technicians)
• Motivating the team to achieve goals, financial and organizational objectives
• Annual budgeting, in collaboration with the Branch Manager
• Creating and driving marketing plans for the service department to contribute to achieving department goals
• Final reviews of work orders for accuracy
• Submission of warranty claims as per OEM guidelines
• Schedule and assigning work to Service Technicians, as appropriate
• Handling client concerns

• Previous experience as a Service Manager, Operations Manager, technical leadership role or leadership role in the agriculture industry would be preferred
• A degree or diploma in Agribusiness would be an asset, but not required
• A technical background, certification as a Journeyperson, Agriculture Equipment Technician or Heavy Equipment Technician, understanding of agriculture equipment or experience working/growing up on a farm
• An understanding of service department metrics and financials would be helpful, but it's something we can teach too
• Great coaching skills and able to effectively motivate a team to achieve department goals
• Client satisfaction focused, while also balancing the interests of the company

• A competitive base salary, with a quarterly incentive program
• A competitive benefits package
• An RRSP matching program
• A great company culture, you'll get to work with a lot of amazing people!
• Tenure bonuses