Job Description

Are you looking for a leadership role where you will have the ability to make a significant impact?Can you balance strategic thinking with hands-on management to take our service department to the next level?If you answered yes to these questions, Davis Chevrolet, GMC, Buick in Airdrie has an exciting opportunity for you!Davis Chevrolet, GMC, Buick in Airdrie has an exceptional career opportunity for an enthusiastic and goal-oriented individual to join our team as a Service Manager. Reporting to the General Manager, the Service Manager is responsible for the day-to-day supervision and leadership of the service department team and operations. The Service Manager will effectively and efficiently manage the development and direction of the team to drive the growth of revenue, technician productivity, and ensure a high level of customer satisfaction.We pride ourselves on ensuring our values of Family, Teamwork, Integrity and Community are engrained in our workplace and all we do. We strive to provide a positive employee experience where employees feel like family and have the opportunity to flourish.Our ideal candidate has strong character, proven leadership skills to engage and motivate employees to achieve goals and prefers to work hands-on in the business rather than sitting in an office.Reasons Why you BELONG at Davis:

• Competitive compensation that offers a base salary and bonus plan
• Industry-leading benefits that provide robust coverage for you and your family
• Employer matched RRSP program to help you save for retirement
• We offer Flex Days in addition to paid vacation
• Breakfast, lunch and snacks prepared at our in-house bistro by a Red Seal chef!
• Travel Reward Program that allows you to travel on us beginning at 5 years of service!
• Opportunity for growth and development within the organization via training and continuous improvement
• Support from leadership, peers and other team members to help you succeed

Key Accountabilities:

• Lead, manage and support the service department team to maximize their engagement and motivate them to achieve goals
• Oversee and manage daily service operations to maximize efficiency and customer satisfaction
• Monitor and manage key performance indicators against forecast such as customer satisfaction scores, service revenue and technician productivity
• Manage recruitment, onboarding, training and the performance management of employees; all while being a coach and mentor to support employee development
• Understand the manufacturer's warranty conditions and oversee warranty claims to ensure compliance with warranty policies
• Manage budget, monitor KPIs and develop strategies to increase revenue and profitability
• Work closely with the General Manager to forecast and develop financial and operational objectives
• Develop and maintain positive relationships with customers to ensure they receive an outstanding customer experience

Requirements & Qualifications:

• Experience as an Automotive Service Manager in a dealership; GM experience is an asset
• Strong knowledge of the automotive repair process, diagnostics and customer service best practices
• Proven leadership ability and teambuilding skills to effectively motivate, engage, manage and develop employees
• Ability to multitask, prioritize and manage time effectively in a fast-paced environment
• Ability to analyze financial statements and relevant metrics to make data-driven decisions
• A team player committed to working with leadership and employees to ensure goal alignment and achievement
• Results driven with exceptional planning, organization and execution skills
• Exceptional customer service and communication skills including the ability to use tact, sensitivity, empathy and professionalism when interacting with customers and employees
• A valid Driver's License and satisfactory completion of a criminal background check

Apply with IndeedDavis Chevrolet GMC Buick AirdrieDepartmentServiceEmployment TypeFull TimePay$100,000-$150,000Apply with IndeedRefer a CandidateFirst NameLast NameEmailPhone NumberNotification MethodEmailText MessagesBoth

Davis Auto Group