Job Description

Join a team where precision meets performance -- help shape industry-leading solutions with Northern Dock Systems.

Northern Dock Systems (NDS) is an industry leader in the sales, installation, and service of industrial overhead doors, dock equipment, and energy-efficient HVLS fans. We're dedicated to providing customized, high-quality solutions that enhance safety, productivity, and energy efficiency for our customers across a wide range of industries. With a strong commitment to innovation, teamwork, and customer satisfaction, NDS continues to set the standard for excellence in industrial service and support.

The Service Estimator will support our service & sales teams by providing accurate and detailed estimates for our customers. They will be responsible for a variety of tasks related to vendor management (invoice review, document protocols, vendor relations and documentation commutations, assisting dispatch with service requests and service calls and updating vendors and customers throughout the day.

What You Will Be Doing

Provide accurate and detailed estimates for quotations and work orders as required for service, new equipment and preventive maintenance Identifies labor, material, and time requirements by customer requirements, specifications, and related documents Resolve any discrepancies by collecting and analyzing all information. Complete Preventative Maintenance (PM) reporting Work with accounting department to review customer quotations in regard to pricing, time on site and customer requirements and limitations Maintain and continually build a directory of suppliers and contacts. Co-ordinate with Sales Representatives and Account Managers, and prioritize work orders on an as needed basis Monitor material costs and manage suppliers based on lead times and costs, on an ongoing basis. Identify material, parts, and time requirements through photographs, manuals and liaison with manufacturers. Independently monitor portals and manage work orders Helping to maintain vendor management, regarding continuous documentation Follow up with outside vendors to attain job status and communicate requirements Enter information into internal customer relationship management system Follow all supplier and NDS warranty procedures when applicable. Constantly seek improvements and bring suggestions forward to improve entire service call policies, procedures, and process.

What You Will Bring

3-4 years of quoting and/or estimating experience. Experience within loading dock and door or electrical industry would be an asset. Strong working knowledge in Microsoft Dynamics, Excel, Word, and Outlook. A university degree or college diploma in Business Administration, construction/engineering field or Accounting would be an asset. Knowledge of trades (i.e.: construction, mechanical, and electrical) and technical experience would be an asset. Great problem solvers, with experience working in a fast paced work environment. Ability to multitask, with attention to detail. Excellent analytical, planning, and administrative skills, with a strong sense of organizational skills.
If you are excited to be part of a collaborative team that's redefining industrial service excellence -- your attention to detail will help power Canada's most trusted dock and door solutions. Apply Now - those who we re interested in will be contacted.

Job Type: Full-time

Benefits:

Company events Dental care Employee assistance program Extended health care Life insurance On-site parking RRSP match Vision care Wellness program
Work Location: In person