Job Description

About Us

BC Furnace & Air Conditioning is one of British Columbia's leading heating and cooling service providers. For over 35 years, we've specialized in residential HVAC installation, repair, and maintenance. Our team is dedicated to keeping homes and businesses comfortable year-round, with a reputation built on reliability, customer satisfaction, and technical expertise.

The Opportunity

:

We are currently seeking a

highly organized and detail-oriented Service Dispatcher

to join our logistics and service coordination team. With our lead dispatcher moving on, this is a critical role where we need someone with strong experience in managing service operations and coordinating technicians in the field.

Key Responsibilities

Answer and manage inbound service calls from customers. Schedule, track, and dispatch technicians for heating and cooling service appointments. Communicate effectively with drivers, clients, and vendors to ensure smooth operations. Maintain accurate records in our transportation/service management systems. Handle multiple tasks in a fast-paced environment while prioritizing urgent service needs. Support the efficiency of our supply chain and service delivery processes.

Qualifications

Previous experience in dispatching, call center operations, or service coordination. Strong communication and organizational skills. Ability to multitask and remain calm under pressure. Knowledge of HVAC or related service industries is an asset. (not required)

Why Join BC Furnace?

Be part of a trusted, established company with decades of service excellence. Work in a collaborative environment where your role directly impacts customer satisfaction. Opportunity to grow within a company that values expertise and dedication.
Job Types: Full-time, Part-time, Permanent, Casual

Pay: From $18.00 per hour

Expected hours: 40 - 50 per week

Benefits:

Dental care On-site parking
Work Location: In person