Job Description

Join Elections Saskatchewan in supporting democratic processes as a Service Desk Resource at their Regina office. We are seeking up to 6 dedicated individuals to staff an internal call centre, providing essential support for Microsoft Office, custom applications, and general hardware and network troubleshooting. Candidates must be available to work shifts spanning from 8:00 AM to 8:00 PM daily, including weekends and holidays, starting October 1, 2024, through November 1, 2024. This onsite position requires flexibility in scheduling and a commitment for the duration of the contract. If you thrive in a dynamic environment and meet these qualifications, we invite you to apply and contribute to the integrity of electoral processes.Advantages

• Engage in a fast-paced environment supporting crucial electoral processes.
• Receive thorough training during the first week to excel in your role.
• Develop expertise in troubleshooting and supporting diverse technological systems and applications.
• Play a vital role in supporting fair and transparent elections in Saskatchewan.
• Gain valuable experience in a reputable governmental organization, enhancing your career prospects in IT support.

Responsibilities

• Provide frontline support via phone and email for Microsoft Office and custom applications.
• Troubleshoot hardware and network issues, ensuring prompt resolution and minimal downtime.
• Follow standardized procedures to escalate complex technical issues to appropriate teams.
• Maintain detailed records of incidents and resolutions in the service desk ticketing system.
• Collaborate effectively with team members to ensure consistent and high-quality support delivery.

Qualifications

• 3 years experience providing service desk support;
• 3 years experience supporting Windows 10 and Microsoft Office applications;
• Strong familiarity with technological equipment, software, and networking.
• Be proficient with troubleshooting equipment, solving common problems with technology, and providing support to users.
• Be proficient in English (both verbal and written);
• Ability to accurately follow detailed instructions and procedures.
• Call centre experience would be an asset.

Summary
Join our team and be part of a dynamic environment where your expertise as a Service Desk Technician will make a real difference. Apply now via this job ad or reach out to your Randstad Digital representative immediately!P.S. Don\'t forget that when you update your profile on Randstad.ca it helps us find you faster when we do have roles that match your skills! So even if this role isn\'t for you please update your profile so we can find you!We look forward to supporting you in your job search!Good luck!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada\'s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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