Job Description

Location: Ottawa, CanadaIn fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.For decades, Ottawa has been a global technology leader. Today, Canadas capital holds one of the brightest and most diverse technological ecosystems in North America. Voted as Canadas best place to live 2017 by Maclean's, Ottawa offers a low cost of living with a high quality of life. The Thales Ottawa office has been a major supplier and long-term trusted partner to DND, enabling the Canadian Armed Forces and the Canadian Coast Guard to achieve mission success.Service Desk Technician L2Ottawa- OnsitePosition SummaryThales is looking for an Service Desk Technician L2 who will analyze, diagnose and resolve complex end user problems and suggest scalable corrective solutions.Key Areas of ResponsibilityRole is expected to prepare, maintain and uphold logging and reporting procedures and monitor desktop operations via ticketing system.This role is expected to be proactive in managing the customer computing experience - must be able to execute plans and implement streamlined/automated, technical infrastructure projects to refresh supported systems.This person will be expected to operate as first and second level support to end-users running workstations and laptops and extend/simplify remote support for global users.Must be able to analyze root cause problems and execute corrective action for consistently reliable computing experiences for our users and then coordinate with computer specialists to resolve technical problems.Must be able to document, execute, and maintain desktop security standards as per IT security policies and handle system administration of enterprise desktop asset management software tools.Minimum QualificationsCandidate will have at least an Associates degree in Information Technology with three of related experience and/or training; or 3 years of equivalent combination of education and/or experience.A minimum of 1 years of service desk operations with proven experience in Windows technologies.The ability to perform Windows network administration tasks and a broad knowledge and understanding of the entire Windows work environment is requiredDemonstrated understanding of IT enterprise infrastructure such as networks, systems, telephony and storage and the interrelationships between the componentsAbility to travel to office and data center locations for on-site support, as neededAbility to interpret a variety of instructions furnished in written, oral, diagram, or schedule formIf youre excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!What We OfferThales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:

• Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.

• Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.

• Company paid holidays, vacation days, and paid sick leave.

• Voluntary Life, AD&D, Critical Illness, Long-Term Disability.

• Employee Discounts on home, auto, and gym membership.

Why Join Us?Say HI and learn more about working at Thales a#LI-Onsite#LI-RG1Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.This position requires direct or indirect access to hardware, software or technical information controlled under the Canadian Export Control List, the Canadian Controlled Goods Program, the Canadian Industrial Security Program, the US International Traffic in Arms Regulations (ITAR) and/or the US Export Administration Regulations (EAR). All applicants must be eligible or able to obtain authorization for such access including eligibility to the Canadian Controlled Goods Program and able to obtain a Canadian Enhanced Reliability security clearance.

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