Job Description

Envision:

Working for a company dedicated to personal career growth and opportunity in moving the organization forward. Challenger Motor Freight Inc. is a Platinum Club Member in Canada\xe2\x80\x99s Best Managed Companies. Our success is directly attributed to our dedicated and talented team of professionals who work hard together with a common purpose \xe2\x80\x93 to keep us on the leading edge in safety, technology, and analysis.

It\xe2\x80\x99s not by chance that Challenger is a leading North American freight transportation company. In 40 years, Challenger has grown from one person with a vision and a truck to an international transportation and supply chain management company.

We win as a team when we work as a team, and succeed when our employees succeed. We want people who are resilient, team-oriented, and driven because we are laser focused on meeting commitments to our People, Customer, and Profit. If you\xe2\x80\x99re looking to work for a dynamic, fast-paced, progressive organization then apply with us.

We offer the following in our search for engaged employees looking to become part of a successful team:

• A continuous learning environment that develops your individual career goals
• A continuous improvement environment where all ideas are explored
• Engaged coaches and mentors who will provide guidance but also allow autonomy
• Team atmosphere
• Comprehensive total rewards package including company paid group benefits and individual RRSP
• Support of professional memberships and certifications
• Standard office hours; Monday to Friday from approximately 8:00am to 5:00pm

The Opportunity:

The Service Desk Technician is the first point of contact for any IT related issues and is responsible with providing technical assistance and support for incoming queries and issues related to computer systems, software and hardware.

Key Accountabilities:

• Receive and respond to service desk tickets for end users requiring support quickly and accurately
• Deliver IT support via telephone, email or on-site providing courteous, professional and quality service
• Escalate unresolved issues to the relevant personnel, monitoring progress and providing follow-up with end user until resolution
• Identify and propose resolutions for repetitive issues and create how-to-guides for end users
• Diagnose software and hardware issues and send recommendations to users or contact vendors for support where required
• Monitor and manage file space and backups
• Coordinate end of lease hardware imaging, deployment and asset tagging
• Assist with PC replacements & other desktop hardware/software changes
• Setup new users in active directory and ensure user has the correct group membership
• Create and update deployment packages and application deployments for various software
• Research and implement alternatives and options that could improve daily operations
• Complete tasks outside primary business hours when required
• Shared after hours on-call support
• Perform other duties as required

What You Need To Be Successful In This Role:

• Post-secondary degree or diploma in Information Technology or related field
• Minimum 1-2 years of relevant work experience in a Microsoft Windows/Office 365 & Networking environment
• Prior work experience with Windows 10 Desktop, Windows Server and the Microsoft Office Suite
• Commitment to customer satisfaction and customer focused mentality
• Strong verbal and written communication skills, relationship building and interpersonal skills
• Strong organizational skills and the ability to work on multiple tasks simultaneously
• Creative and effective problem-solving ability
• Comfortable working with a range of devices (desktops, laptops, smartphones and tablets) for testing and / or deployment of applications
• Detail and deadline oriented, with the ability to effectively prioritize and multi-task in a busy environment
• Demonstrated ability to collaborate effectively and independently with individuals at various levels is required
• Well-organized, enthusiastic, continuous improvement focus, professional and a positive team member
• Local travel may be required (within 1 hour of Cambridge)

How To Apply:

If you are looking to join a premier transportation company and become an integral part of results-oriented team who constantly challenge themselves to Go The Distance for our customers and for each other, the role of Service Desk Technician may be right for you.

No phone calls, please. We thank all applicants; however, only those selected for an interview will be contacted. Challenger Motor Freight Inc. is an equal opportunity employer. We welcome diversity in the workplace and encourage applications from all qualified candidates including women, members of visible minorities, persons with disabilities, and aboriginal peoples. By submitting your resume, you consent Challenger Motor Freight Inc. to share this information within its divisions in order to identify other employment opportunities that you may be suitable for.

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