Job Description

Apply By: Wednesday, June 11, 2025 11:59 pm EDT

Service Desk Analyst - 2 positions

=======================================

Job ID:

230454

Posting status:

Open

Organization:

Ontario Provincial Police

Division:

Communication & Technology Services Bureau - Service Desk Management

City:

Orillia

Position(s) language:

English

Job term:

2 Permanent

Job code:

C0215 - Service Desk Analyst

Salary:

$1,555.35 - $1,870.19 Per week

The Ministry of the Solicitor General, Ontario Provincial Police, and the Communications & Technology Services Bureau Commander are seeking a qualified individual to join our Service Desk Management Unit. In this exciting, rewarding and challenging opportunity, you will provide first point of contact for technical incident reporting, technical support, diagnostics and problem resolution as part of the services provided by the OPP Service Desk (OPPSD) in support of applications, hardware, software and Public Key Infrastructure (PKI) security for the OPP and other Ontario Law Enforcement Agencies within the standard operating policies, procedures and practices of the OPP and the broader OPS.

Note: This posting is for a permanent opportunity with the OPP. The results of this competition will be used to fill current and future temporary and permanent opportunities with qualified eligible candidate within the unit during the next 12 months following the competition closing.

This is an operational position requiring a high level of engagement with members and stakeholders. The successful applicant will be required to report to their assigned OPP worksite to perform their duties in accordance with Ontario Public Service workplace policies.

About Us:

The Ontario Provincial Police (OPP) is one of North America's largest deployed police services with more than 5,800 uniformed officers, 2,400 civilian employees and 830 Auxiliary officers. We provide essential services that ensure the safety and security of the people of the Province of Ontario. The OPP is a division of the Ministry of the Solicitor General, the largest operational ministry in the province with a presence in every community across Ontario. We are the largest police service in Ontario and the second largest in Canada.



The Communications and Technology Services Bureau (CTSB) is comprised of more than 1,000 dedicated uniform and civilian professionals who possess a wide variety of backgrounds, expertise, and technical skills. The challenge of meeting the needs of a provincial police service with over 9,000 uniform and civilian members in a province as vast as Ontario is significant. Despite this, CTSB members have risen to the occasion and will continue to surpass expectations in meeting the needs of a diverse, geographically deployed OPP workforce.



The OPP Values promote always doing the right things for the right reasons, by:




Serving with PRIDE, PROFESSIONALISM and HONOUR. Interacting with RESPECT, COMPASSION and FAIRNESS. Leading with INTEGRITY, HONESTY and COURAGE.

About the job

-----------------


Position provides first point of contact for technical incident reporting, technical support, diagnostics and problem resolution as part of the services provided by the OPP Service Desk (OPPSD) in support of applications, hardware, software and Public Key Infrastructure (PKI) security for the OPP and other Ontario Law Enforcement Agencies within the standard operating policies, procedures and practices of the OPP and the broader OPS.

What you bring to the team

------------------------------

###

Mandatory requirements

Ability to pass an OPP background/ security investigation. Ability to work shift work.
###

Knowledge, Skills and Abilities

Knowledge of computer service desk environment including PC and mobile phone support utilizing standard ministry software (Microsoft 365 applications), current operating systems, applications, and tools (i.e. eSMT, ICE, Softphones, Microsoft Azure, Adobe, PowerShell, AD) in support of customers. Customer service orientation/customer focused communication skills. Interpersonal skills to work co-operatively and collaboratively within the team/work group and actively participate in team activities, projects and client initiatives to achieve group and organizational goals. Analytical and problem-solving skills. Written communication skills to convey and document end users issues, processes and results in appropriate databases, and to create and amend training and resource materials. Listening skills to receive and send information by actively listening and asking questions to seek comprehension and understanding of user issues to determine problems. Ability to decide when to escalate a problem or issue to a more senior level for matters not covered by established procedures or guidelines, or where conflicting priorities and VIP requirements are present.

Don't meet every qualification?

-----------------------------------


If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

---------------------------------------------------------


We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.



Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.



Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

diversity, equity and inclusion initiatives accessibility Anti-Racism Policy

Additional information:

---------------------------

Apply by:

Wednesday, June 11, 2025 11:59 pm EDT

Position details:

2 English Permanent - Full Time, 777 Memorial Ave, Orillia, Central Region, Criminal Record and Judicial Matters Check

Compensation group:

Ontario Provincial Police Association Civilians

Work hours:

Schedule 3

Category:

Information Technology

Posted on:

Wednesday, May 21, 2025

Note:

About security checks:

A criminal or other federal offence record

does not automatically disqualify you

from the position. We consider each situation based on the position's responsibilities.

If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.

Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.

How to apply:

-----------------


You must apply online.

Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.

Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.

Read the job description to make sure you understand this job.

OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:

All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matiere de langue et evaluation:

Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichees en francais et en anglais. Consultez la section Langue du ou des postes en haut de chaque offre d'emploi pour connaitre les exigences linguistiques. Pour tous les postes, les candidats sont evalues en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/francais), vous devrez egalement passer un test de competences linguistiques en francais.

Strengthening Ontario, together