Job Description

CGI is more than just an IT consulting company; we are a global organization offering a world of opportunities. Become part of an outstanding culture that gives you the freedom to innovate, influence decisions, achieve your full potential, and chart your own career. Our benefits include a share purchase program, profit sharing, wellness credits, training and development programs and flexible work schedules.
Are you motivated by the opportunity to delight your clients by providing them with innovative solutions to sophisticated technical problems? These are exciting times for CGI, and we are looking for hardworking individuals to innovate with us. If you thrive on innovation where you can influence the direction of technical strategy, come and join our team!
In your role as Service Design Consultant, you will consult our clients in the design of learning experiences including curriculum design, instructional design, and facilitation training. You will ensure the successful delivery of client engagements and will contribute to overall business development goals through creating proposals, pitching to prospective clients, and managing accounts and relationships. You will aspire to act as a trusted advisor to clients; consult executives to provide business-specific expertise and consultative services in developing and implementing innovative approaches. Your strong leadership skills and proven passion for collaboration will generate measurable and impactful business outcomes and result in better digital experiences.
Insights you can act on
While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today -- one of the world's largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story? Join CGI -- where your ideas and actions make a difference.
Your future duties and responsibilities

• Provides stakeholder consultation, coaching and instruction to learning process improvement, software implementation to learning evaluation.
• Actively participates in the design, development and implementation of a new track of leadership development programing, delivers entirely in a virtual environment
• Presents and defends sound and reasoned arguments for a proposed course of action.
• Proactively researches & develops ideas/product/services which are relevant to CGI and learning & development programming
• Monitors performance & metrics against business case, resolving where possible and advancing where vital. Monitors (and manages as applicable) client project budgets.

Required qualifications to be successful in this role

• 3+ years' experience in the field of Learning Design, including in designing complex systems at the organizational level
• 5+ years' experience in on project teams
• Demonstrated experience in organizational change management
• 3+ years' experience in developing workshop materials, leading or participating in design sessions and design testing and product improvement

Desired Qualifications:

• Training in the field of human centered design or undergraduate to masters' level experience in a designer occupation such as learning & development design etc.
• Knowledge of the Agile methodology of software development and/or associated practices such as SAFe (Scaled Agile Framework) or LADx (Lean Agile Development)
• Understanding of computing principles and approaches such as Cloud, Artificial Intelligence, Intelligent Automation, Enterprise Architecture, Managed IT Services or Digital Transformation
• Agile Coach Certification, Certified SCRUM Master, PROSCI Change Management practitioner certification, TOGAF certification or training in system and service design will be an asset

Attributes:

• Finds logical or innovative solutions to complex or unusual client problems.
• Operates effectively within commercial context and constraints, challenging these as and when appropriate. Able to identify 'blockers' and act to address or highlight them.
• Able to develop impactful written presentations and participate effectively in meetings with clients, and communicates effectively using a range of channels.
• Foundation capabilities around business value competence providing qualitative/quantitative assessments that shape the client engagement
• Demonstrable skills to work in a high pressure, dynamic environment.
• Uses a range of consulting practices and exploits and adapts as appropriate in various environments and contexts.

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