Address: 55 Bloor Street West
Job Family Group: Technology
Thank you for your interest in BMO Financial Group. We are currently working towards providing a better candidate experience by including all of our job descriptions in both English and French. In the meantime, if this role is located in Quebec and/or New Brunswick please reference the French job description available below the English version. Otherwise please see the job description below in English as per federal language requirements.
Nous vous remercions pour votre interat a l'egard de BMO Groupe financier. Nous travaillons actuellement a offrir une meilleure experience aux candidats en publiant toutes nos descriptions de poste en franaais et en anglais. Entre-temps, si ce poste est affiche au Quebec ou au Nouveau-Brunswick, veuillez consulter la description de poste en franaais disponible sous la version anglaise. Autrement, veuillez consulter la description de poste ci-dessous en anglais, conformement aux exigences federales en matiare de langues.
The Service Delivery Manager (SDM) is accountable to ensure efficient, reliable, and available technology service delivery to the NA Treasury & Payment Solutions (TPS) stakeholders. The Service Delivery Manager provides governance and support for TPS to ensure system availability. The Service Delivery Manager is the prime interface for relationship management as it relates to day-to-day service. The Service Delivery Manager is accountable for providing direct and indirect management of TPS service providers to ensure efficient, reliable, and available technology operations service delivery to business partner groups. The Service Delivery Manager oversees service availability and service improvement plans on behalf of business partners to ensure that Service Level Agreement commitments are met.
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