Job Description

Yellowknife Womens SocietySERVICE COORDINATOR - HOUSING FIRSTIdentificationDepartment Position Reports ToHousing First Housing Lead - Housing FirstHours of Work Status37.50 hours Permanent Full-TimePurpose of the PositionService Coordinators are front-line members of the Yellowknife Housing First team.Under the supervision of the Team Lead, Service Coordinators provide and coordinate services for Housing First tenants in a flexible, compassionate, and responsible manner.ScopeThe Yellowknife Housing First Program supports chronically homeless adult individuals to access, maintain and retain private market housing, providing a number of supports to assist participants to transition into housing and access the services they need.Reporting to the Team Lead, the Service Coordinator is an integral member of the day-to- day operationalization of Housing First programs by assisting with program delivery and providing direct support to clients. The position is based in Yellowknife, NWT.Responsibilities

• Reviews client intake and collaborates with clients to create a comprehensive client-centered service plan.
• Provides case management and advocacy to tenants and coordinates and monitor referrals to community services and tenant participation.
• Maintains written and computerized records, compiles reports and completes other program documentation.
• Assists clients to manage their finances, including preparing budgets, accessing Income Support, and assisting in preparing tax and other financial documents.
• Educates, informs, and advocates for clients regarding benefits and entitlements (e.g., disability supports, survivor benefits).
• Organizes and participates in social activities with tenants in the community.
• Assists clients to prepare for and find employment, if desired.
• Provides clients with education regarding their consumer rights, including grievance procedures with Yellowknife Housing First, and support to pursue any grievances.
• Assists in bridging any gaps between tenants and community service providers.
• Facilitates educational and support groups, as needed.
• Participates in on-call rotation.
• Performs related work as assigned.

Knowledge, Skills, and Abilities

• A solid knowledge and understanding of harm reduction as a philosophy and practice; an understanding of social determinants of health and social justice issues.
• Excellent interpersonal communications skills, including conflict management skills.
• Excellent written and oral communications skills, as well as computer literacy in Word and Excel.
• Ability to discuss sensitive topics effectively, and to handle disagreements in a way that leads to acceptable compromises and avoids power struggles or confrontations.
• Ability to work independently, to cope with crisis situations, and to work flexible hours in a changing environment.
• Have a flexible, positive, team-based, and solution-oriented approach to work.

Typically, the above qualifications would be obtained by:

• Previous experience working with individuals with histories of substance abuse, mental health issues and/or trauma; experience working with homeless individuals preferred.
• A degree in social work or related degree (e.g., psychology, occupational therapy) preferred.
• An awareness of the history of colonialism and the legacy and impact of residential schools.
• Valid NWT drivers license preferred.

Job Types: Full-time, PermanentSalary: $26.23-$31.59 per hourExpected hours: 37.5 per weekBenefits:

• Casual dress
• Company events
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site childcare
• On-site parking
• Paid time off

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• Secondary School (preferred)

Experience:

• social work: 1 year (preferred)
• Working with homeless individuals: 1 year (preferred)

Licence/Certification:

• Class 5 Licence (required)

Work Location: In personApplication deadline: 2023-11-08
Expected start date: 2023-11-13