Job Description

Reporting Relationship

: This position reports directly to the Service Manager.

Job Summary:

The Service Coordinator plays an integral role in achieving the highest levels of customer satisfaction during the service process. The Service Coordinator is often the first person a service customer meets when bringing their vehicle to the service department. A focus of this role is to grow into other roles within the store.



The ideal candidate has excellent communication skills, organizational and interpersonal skills and is truly customer focused. The Service Coordinator works closely with the service team to ensure the customer is attended to quickly. They are also responsible for managing the flow of vehicles being dropped off and ensuring the parking area is orderly.



Other duties include valet pick up and deliveries and maintaining the drive thru.

Qualifications:

Focus on customer needs, an understanding of customer service principles, and a passion for delivering exceptional customer service

Automotive industry experience is considered an asset

Demonstrated ability to nurture collaborative working relationships with team members within the dealership

Exceptional communication skills (in person, on the phone, by email, written)

Proficiency in working with Microsoft Office, Excel, and other applications

Valid driver's license, clean driving record, and own transportation to and from work are required

What Birchwood Can Offer You:

Competitive compensation - in addition to salary, many roles have bonus and commission incentives that reward you for success

Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance - with flex plan options

RSP Matching program - Birchwood will match up to $5,000 of your regular earnings after 1 year of employment

Employee referral bonus program - refer your friends to Birchwood and receive a referral bonus

Career development opportunities & internal promotions

Learning & development opportunities

Wellness program

Corporate discounts & group savings plan

Volunteer program - Dollars for Doing

Company events - Birchwood Bucks, Circle of Excellence, holiday parties

Birchwood is Manitoba's largest automotive retailer. Our 24 franchises are in addition to four state-of-the-art collision repair centres and four Birchwood Credit Solutions locations. We offer sales, services, and parts to meet our customers' automotive needs. We're a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity.


Birchwood is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request. Please email your request to: recruitment@birchwood.ca