Job Description

Why join Peak Comfort?

Join a team where expectations are clear and you can make a positive impact in customers lives, working in a supportive and high preforming culture. We're customer-centric, open about how we operate, and big on personal development. You'll own your work, build new skills fast, and move up as the company grows.

The role (in a sentence)

Be a part of the hub of operation - answer customers quickly, book and dispatch jobs, keep technicians on track, and handle the office essentials that make everything run smoothly.

What you'll do

Customer & scheduling

Answer phones and emails; triage urgency and route calls appropriately. Book, reschedule, and optimize service calendars; dispatch techs with clear notes and ETAs. Send updates to customers; follow up after visits; collect payments. Create/close work orders, manage non-billable invoices, and track open issues.

Admin & records

Maintain accurate customer accounts (fix duplicates, add service addresses, update notes). Prepare invoices, process payments, and produce simple reports from Housecall Pro (HCP). Manage shared inboxes (info@), templates, and responses/FAQs. Handle warranty registrations, ESA inspection bookings, and part orders. Coordinate some logistics and wholesaler returns. Keep documentation current

Team support

Ensure techs have materials, parts, and job details before they roll. Track job progress during the day; adjust schedules to hit targets. Pitch in on whatever keeps the day moving--no task is "not my job."
Tools you'll use (we'll train)

Housecall Pro (HCP)

for scheduling, work orders, and invoicing

Google Workspace (Docs/Sheets/Drive)

Exposure to

QuickBooks

, rebates portals, and vendor ordering systems
What success looks like

Fast first response, accurate scheduling, tidy records Tech "wrench time" stays high because jobs are prepped and routed well Customers feel informed, respected, and looked after
What you bring

1-3+ years in admin, dispatch, CSR, reception, or coordination (trade/home services a plus) Excellent phone/email etiquette; clear writing; strong note-taking Organized and calm under pressure; great at juggling priorities Comfortable learning new software and basic HVAC terminology (we'll teach you) Friendly, professional, dependable - shows up on time and follows through Bilingual (EN/FR) is an asset in Ottawa
Growth & compensation

Competitive pay + performance incentives Benefits package Training and mentorship with a clear path to

Management / Senior Level Positions

as we grow
Job Type: Full-time

Pay: $20.00-$26.00 per hour

Benefits:

Company car Dental care Extended health care Flexible schedule
Application question(s):

Do you have post-secondary education related to office administration or business (certificate/diploma/degree) Have you completed a high school (secondary school) diploma or equivalent? Do you have any HVAC or skilled-trades background relevant to this role? (Not required--we train.) "Do you have administrative experience in a similar role (scheduling, dispatch, invoicing)
Work Location: In person