Job Description

Description :

At SMS Equipment, our Service Coordinators provide administrative support services as they relate to parts and service work orders. This role will allow the incumbent to get to know our customers through regular interaction, exercise good judgement and develop an excellent understanding of procedures. This position is based in Prince George, BC.

The salary range for this position is $54,000 - $56,000.

Responsibilities include, but are not limited to:

• Service work orders: Organize and file all service order documentation. Maintains accurate billing and invoice rate information for multiple customers. Adhere to and complete assigned monthly checklist items prior to deadline.
• Opening work orders: Review work order requests for required information, including PO and sublet information, ensuring proper documentation and supports are attached. Create work order, prepare folder and required documentation and inform personnel of work order number.
• Maintaining work orders: Collect appropriate data, information and documentation through communication with the customer, field supervisors and branches both inside and outside the Remote mining group. Review sublet invoices to ensure they are legitimate customer charges and ensure any customer purchase orders are sufficient for billing.
• Closing/Costing of work orders: Communicate sales invoice value to stakeholders and obtain necessary approvals for closing/costing. Review physical work order for inclusion and completeness of appropriate documentation and report any deficiencies.

Qualifications:

The successful candidate will have High School diploma and/or an Office Administration Certificate plus a minimum of 2 years of administrative experience in service and related clerical and record keeping duties. Additional qualifications include:

• Good to excellent computer skills (i.e. word processing, spreadsheets, e-mail, and internal department electronic systems) to access and update electronic records
• Works well in a team setting and in dependently.
• High attention to detail and ability to meet deadlines.
• Ability to multitask and prioritize workload.
• Knowledge of ISO Quality Management Systems is a definite asset.
• Knowledge of eXtend ERP System is a definite asset.
• Knowledge of SAP would be an asset.

As part of our recruitment process you may be required to complete the following:

• Reference Check

At SMS Equipment, safety is one of our values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices, when completing all tasks.

Applications will be accepted until a suitable candidate has been hired.

We thank all applicants for their interest, however only those selected for interview will be contacted.

SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include competitive wages, comprehensive group benefits plan, and RRSP matching.

SMS Equipment