Job Description

ABOUT US

We are an

award-winning organization

, with 75 years under our belt, dedicated to keeping communities safe in the areas of fire prevention, security, and life safety. We currently have over 230 talented individuals across 4 business units - Richmond (our Headquarters), Calgary, Toronto and Texas. We have 2 divisions, Radius Fire and Radius Security.

Radius Fire is a leading provider of fire safety solutions and security services. We are dedicated to protecting lives and property through our comprehensive range of fire services, including monitoring, safety plans, and security solutions. At Radius Fire, we pride ourselves on our commitment to excellence and our customer-centric approach.

VALUE OF THIS ROLE

The

Service Coordinator

plays a vital role in ensuring the seamless delivery of our fire protection services. This role drives operational excellence by coordinating technicians, managing schedules and work orders, and maintaining data integrity. Acting as a key point of contact for customers, the Service Coordinator enhances the client experience through clear communication, timely service, and proactive problem-solving.

If you are looking for a

meaningful career that is actively involved in keeping our community safe,

this could be your dream role.

CORE AREAS OF RESPONSIBILITIES

Service Coordination & Scheduling

Schedule, track, and monitor contracted and code-required inspections to ensure timely completion and compliance with fire and life safety standards. Collaborate with technicians and relevant parties to coordinate and schedule repairs efficiently. Participate in pre-inspection and service execution planning. Generate technician timecards, enter site-specific information, and validate site contacts while maximizing productivity and logistical routes prior to dispatch.
Customer Service Excellence

Interact with customers to organize precise inspection and repair scheduling, including third-party contracts to secure purchase orders or meet specific job requirements. Handle incoming customer inquiries via phone (queue, direct line) and email (Outlook, HubSpot, Zendesk). Create general service tickets for customer service inquiries. Participate in technician/customer field rides to improve business acumen and code compliance.
Other Administrative Tasks

Manage, organize, and maintain customer work order systems to ensure timely execution and closure of work orders. Run query reports, research, and reconcile coding errors such as labor hours, material purchases, expenses, and other billable service-related transactions (Sedona). Advise Billing Coordinators of any site-specific details impacting billable hours. Maintain data integrity across all scheduling platforms, including repair letters, customer quotes/approvals, backflow reports, and technician timecards.

*Please note:

this is not an exhaustive list and other responsibilities may be required.

OUR IDEAL CANDIDATE

Customer Service Experience:

Strong customer service skills, with the ability to clearly explain information and resolve inquiries. Experience in a service-based industry is preferred, with bonus points for experience in the fire industry.

People-Focused:

Collaborative team player who works effectively with field technicians and support teams, with a genuine passion for building lasting relationships.

Detail-Oriented & Organized:

Strong attention to detail, process flow, and analytical skills. Able to manage multiple time-sensitive responsibilities and adapt to a fast-paced environment.

Tech-Savvy:

Proficient in Microsoft Suite programs (Word, Excel, Outlook, etc.) and experienced with work order systems and related processes.

Adaptable & Solution-Oriented:

Comfortable adjusting to changing customer and business needs while maintaining quality and efficiency.

WHY DOES OUR TEAM LOVE WORKING FOR US?

Stability & Growth

: As an essential service, we remained fully operational throughout the pandemic--supporting our communities when they needed us most. With steady year-over-year growth and exciting expansion plans on the horizon, now is a great time to join us.

Comprehensive Benefits Package

: Enjoy extended health and dental coverage, RRSP matching, a monthly profit-sharing bonus, and access to our Employee & Family Assistance Program.

Career Development

: We're passionate about your growth. Take advantage of paid internal and external training, plus continuous learning opportunities to grow your career within the organization.

Vibrant Team Culture

: We know how to have fun-- It's part of our DNA! From team outings and pub nights to virtual game sessions, spirit weeks, and community volunteer events. You'll feel connected, supported, and celebrated.

Make a Real Impact

: Your voice matters here. We love seeing team members bring forward ideas and watch them come to life. You'll be empowered to make meaningful contributions every day.

Be Proud of Where You Work

: We have a strong reputation and are proud to be a trusted name in the communities we serve. When you join our team, you're part of something bigger.
Job Types: Full-time, Permanent

Pay: From $25.00 per hour

Expected hours: 40 per week

Benefits:

Company events Dental care Employee assistance program Extended health care Life insurance Paid time off Profit sharing RRSP match Tuition reimbursement Vision care
Ability to commute/relocate:

Richmond, BC V6W 1J5: reliably commute or plan to relocate before starting work (required)
Application question(s):

What is your working status in Canada (work/study permit, PR, citizen)? If on a work permit, please explain where you are in the process of getting your PR.
Work Location: In person