Job Description

ABOUT US

Turning Leaf is a non-profit, charitable organization that provides person-centered, crisis and treatment services to low and high-risk vulnerable and marginalized individuals living with mental illness and intellectual challenge in our community. Turning Leaf's support is customized to every individual's needs and risk level. We offer crisis-intervention and treatment services, community support, day program services, Intensive Home Support -IHS (including emergency housing, 24-hour homes, cluster housing, and home share), a harm reduction program, clinical services, indigenous services and more.

We are proud to be recognized as one of Manitoba's Top Employers of 2025. This honour distinguishes Turning Leaf as a leader in our industry, and as one of the top places to work in the province.

WHO WE SUPPORT

The participants of our programs are often deeply impacted by their circumstances which can become barriers to living safely and independently in the community. Trauma, homelessness, poverty, addictions, discrimination, sexual exploitation, societal stigmas, and lack of access to resources are some of the barriers our participants face every day.

MAKE AN IMPACT

Being a part of the Turning Leaf family means you will have the opportunity to make a direct and positive impact on people's lives every day. The work is challenging in all the best ways and deeply rewarding. Many of our employees say they have found their life's purpose while working here.

Turning Leaf provides ongoing, meaningful training to ensure we remain an industry leader and that our employees have the skills and confidence to be successful in their careers. We are an organization that pledges to uphold a workplace culture of inclusion, diversity, compassion, and respect.

We are growing more and more all the time and we are always hiring. If you feel called to be a part of the Turning Leaf team, please apply today.

New Hire Incentive Program: Full/Part-Time new hires will receive a $200 bonus after six months of employment.

SERVICE COORDINATOR JOB SUMMARY

Turning Leaf Intensive Home Supports are designed to provide 24-hour, in facility, person-centered supports to intellectually challenged adults and those living with mental illness. Service Coordinators are utilized in shift staffed locations that exceed regular shift staffed home environments/criteria (e.g. more than 4 individuals), or where the individuals have significant systems and clinical requirements that require additional skills/specialization (ex. Complex dual diagnoses, significant behavioural or psychological and psychiatric intervention) and exceed the traditional support model and therefore Supervisor role - as determined by the COO.

Service Coordinator are primarily responsible for two main areas of oversight within their assigned location (home). The first, overseeing the daily operation of the home, including but not limited to provision of services to individuals as outlined in the support plan, ongoing maintenance of the home and adherence to licensing and provincial standards, financial management, support development and supervision of the team of support staff. The second, engaging in service coordination and case management related tasks including contributions to Support Planning, Behavioural Planning/Intervention, and the development of the overall treatment plan for individuals.

ESSENTIAL REQUIREMENTS

18 years of age or older Updated resume and cover letter Recent and Clear Criminal Record with Vulnerable Sector Check, Adult Abuse Registry Check and Child Abuse Registry Check (no older than three months) Valid Manitoba Drivers License with access to daily reliable vehicle is required Valid First Aid / CPR Certificate Minimum of three years in a supervisory role Minimum of four years experience in providing service to intellectually challenged adults and those experiencing mental illness Experience in a fast-paced environment, supervising multiple people at the same time (several staff on shift at once) Experience with a large schedule and proficiency in excel is an asset Three employment references

PRIMARY DUTIES AND RESPONSIBILITIES

In Home Services:

Supports provided align with organizations values and in accordance with Provincial Legislation Address individual concerns/grievances Complete and ensure compliance on an ongoing basis for the following essential program components
-Participants files

-My support plan

-Person centered planning + APRICOT goals

-Personal financial plan

-Medication support

-Systems coordination

-Attending systems meetings

-Programming

-Reporting of services

Repair maintenance of home:
- Identify and report to Maintenance/Administrative Coordinators

Leadership and Administration for Team members:

Recruitment/Selection Coaching/Development Performance evaluation Staff engagement meeting Ongoing personal leadership development Documentation of injuries Record keeping

Scheduling/Financial:

Comply with all provincial legislation and Turning Leaf policies. Scheduling and payroll Household finances Other duties as assigned.

QUALITIES AND QUALIFICATIONS

Turning Leaf Service Coordinators must possess the capacity to be aware of and have ability to remain calm in escalated situations. Service Coordinators must be able to handle interpersonal relationships judiciously, empathetically, and professionally while executing their responsibilities and providing Turning Leaf's person-centered supports.

In addition, Service Coordinator must possess experience with and skills in:

Excellent time management skills; attention to detail; the capacity to prioritize by assessing situations to determine urgency; ability to develop a work schedule, set goals, create/implement actions plans and monitor progress towards goals; and ability to make clear, timely decisions. Self-starter and proactive approach in resolving problems and issues. Excellent oral and written communication skills. Consistency with processes and daily tasks. Anticipate, understand, and respond to the needs of members and other clients to meet or exceed their expectations. Ability to incorporate the clinical literature pertaining to the population into practical approaches with the participants. Work cooperatively and effectively with others to set goals, resolve problems, and make decisions to enhance organizational effectiveness; ability to undertake self-directed tasks when necessary. An emphasis will be placed on field supervision, program development and maintenance. Strong attention to detail and organization. Ability to handle multiple projects and priorities in a professional and timely manner. Ability to read, analyze and interpret general information and data. Troubleshooting skills. Ability to effectively present information in a clear manner, demonstrate procedures and respond to questions. Ability to interact with all levels of personnel, treat all with dignity and respect, and be open and receptive to their needs.

SERVICE COORDINATOR BENEFITS

Salary paid. Health Benefits immediately GRRSP Program (optional) Paid Wellness Time Bereavement and Compassionate Care Time Mileage Reimbursement (when applicable) Employee Family Assistance Program (EFAP) Expense reimbursement (must be pre-approved expenses) 15 days vacation

HOW TO APPLY

Applicants can express their interest by submitting a cover letter that clearly demonstrates why they are the ideal candidate (cover letters must cite specific examples congruent with the posting requirements) along with their resume to careersmb@tlservices.ca by

Monday, July 21, 2025 at 4pm.

Turning Leaf welcomes applications from people with disabilities.

Applicants with disabilities may request reasonable accommodation relating to the materials used and/or activities throughout the application and selection process. We thank all applicants, but only those being considered for an interview will be contacted.

Turning Leaf Support Services is committed to fostering and upholding an inclusive workplace that reflects the diversity of the communities we serve, including Indigenous Peoples. We believe in creating opportunities for everyone to thrive by embracing diverse perspectives, experiences, and identities. We encourage candidates from Indigenous communities, minoritized groups, underrepresented groups, and all walks of life to bring their unique talents to our team.

Job Types: Full-time, Permanent

Benefits:

Casual dress Dental care Employee assistance program Mileage reimbursement RRSP match Vision care Wellness program
Ability to commute/relocate:

Portage la Prairie, MB: reliably commute or plan to relocate before starting work (required)
Application question(s):

Please acknowledge this position is located in PORTAGE LA PRAIRIE MANITOBA
Education:

Secondary School (preferred)
Experience:

Direct Support Work: 4 years (required) Supervisory: 3 years (required)
Language:

reads, writes, and speaks fluent in English (required)
Licence/Certification:

Manitonba drivers license with reliable vehicle (required)
Work Location: In person

Application deadline: 2025-07-21