Job Description

Receiving calls and electronic mail requests from customers for various reasons related to service, maintenance, and new installations Created work orders on all incoming calls, e-mails and completed service calls Monitor daily workload of all service requests to ensure the technicians have the appropriate level of work assigned to them for completion/resolution Follow up on work orders in progress and ensure customers satisfaction Responsible for following up on quotes as required and once approved, are done in timely manner Daily management and monitoring of all work in progress Responsible for scheduling of preventive maintenances in advance and confirming dates with the customer Ensure scheduled Preventive Maintenances are done within the month Responsible to ensure all relevant special safety, customer procedures, and site specific information is on work orders provided to Service Technician Assist with any special reporting that is required for clients Responsible for creating purchase orders work orders; materials; and equipment. Responsible for working with administration and billing to correct technician issues -missing material/ etc. Assist in providing Service Technicians with purchase order numbers; and enter purchase order detail. Ability to manage constantly changing priorities and adapt to business needs and requirements Pricing of recommendations generated by maintenance and service calls Assist co-workers with day to day operations and set up schedules. Assist with loading and unloading of deliveries and equipment Facilitate effective & productive communication with other team members, sub-contractors staff and other employees Adhere to all company policies and procedures Perform other duties as assigned by Management

Required Skills:

Customer Service orientated Ability to organize information & schedules in a structured and logical way that is most productive for the technicians and customer's Ability to communicate clearly and set expectations with Field Technicians Ability to document information and instructions so others understand the course of action taken/required Ability to identify problems proactively and take action Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems Monitoring/Assessing performance of your team to make improvements or take corrective action Time Management skills and understanding what is required to complete/resolve various service and maintenance activities Ability to maintain composure under stressful situations Active Listening - giving full attention to what other people are saying, taking time to clarify and understand the points being made, asking questions as appropriate Job requires being reliable, responsible, and dependable, and fulfilling obligations. Attention to Detail - Job requires being careful about detail and thorough in completing work tasks. Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations Initiative - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done Persistence - Job requires persistence in the face of obstacles Customer and Personal Service - Knowledge of principles for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Administration and Management - Knowledge of business and management principles involved in resource allocation and coordination of people and resources

Availability:

Available to work anytime between 7:30 a.m. and 5:00 p.m. Monday to Friday

Qualifications:

3-5+ years dispatch experience in service
Job Type: Full-time

Requirements: Driver's License

Job Type: Full-time

Benefits:

Dental care Extended health care
Schedule:

Monday to Friday
Work Location: In person

Expected start date: 2025-07-03