Job Description

Job Summary:

The Service Coordinator oversees the scheduling, coordination, and quality control of Service Projects. This role involves ensuring timely and efficient completion of service jobs while maintaining high safety and customer satisfaction standards. The Senior Service Coordinator will also serve as a mentor and leader for junior coordinators and other team members.

Key Responsibilities:

Project Coordination:

Plan and schedule service projects in coordination with the service manager and operations team Ensure all necessary materials, equipment, and manpower are available for scheduled projects Monitor project progress and make adjustments as necessary to meet deadlines

Purchase Order Generation:

Create Purchase Orders (POs) based on the work orders and project requirements Coordinate with suppliers to ensure timely delivery of materials and equipment Track and manage POs to ensure budget compliance and project timelines

Quality Control:

Address and resolve any issues or discrepancies that arise during the project Ensure all safety protocols are being executed

Customer Relations:

Serve as the primary point of contact for customers regarding project updates and inquiries Address customer concerns and provide solutions to ensure customer satisfaction Conduct post-service follow-ups to ensure long-term satisfaction Team Leadership: Mentor and guide junior coordinators and other team members Facilitate training sessions to enhance team skills and knowledge

Administrative Duties:

Maintain accurate records of project schedules, materials, and customer communications Prepare reports on project status, budgets, etc. Collaborate with other departments to ensure smooth workflow and communication

Continuous Improvement:

Identify opportunities for process improvements and implement changes to enhance efficiency Stay updated on industry trends and best practices Participate in professional development and training opportunities

Qualifications:

Bachelor's degree in construction management, engineering, or a related field preferred Minimum of 5 years of experience as a Service Coordinator, experience in the roofing industry preferred Strong organization and project management skills Excellent communication and interpersonal abilities Knowledge of roofing systems, materials, and safety regulations Excellent leadership and team management skills Valid driver's license and willingness to travel to job sites as needed

Work Environment:

Primarily office-based role with occasional site visits Exposure to varying weather conditions and construction hazards

Equal Opportunity Employer:

Empire Roofing Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment.