Job Description

BGE Indoor Air Quality Solutions?started from humble beginnings over 50 years ago and has today provided filtration services to some of Canada's best-run buildings. Our years of success in delivering clean air to clients are a result of the passion and drive that we have for our work and carry with us every day. The nature of delivering clean air leaves little room for compromise and BGE is looking for more people that want to safely deliver clean, healthy indoor air environments because clean air matters!



We are searching for a highly organized candidate to join our Service team as our next Service Coordinator. This role is pivotal in ensuring seamless service delivery for our customers through precise scheduling, effective communication, and continual improvement of our processes. We're looking for someone who not only thrives in a fast-paced, detail-oriented environment but is also eager to grow over time



This position is based in our Edmonton office.



The day-to-day activities of our Service Coordinator will include:



Schedule Management - Collaborate with the Service Supervisor to create schedules for the Service team. Manage the service calendar, confirm appointments for customers and communicate changes with the team and other departments. Ensure technician hours are entered correctly into timesheets. Customer Experience - Generate work orders and sales orders, monitor progress of jobs, and create invoices. Keep accurate records of service department activities and provide reporting as needed. Greet walk-in customers and assist them with placing orders and order pick-up. Teamwork and Continuous Improvement - Build positive relationships and coordinate with customers and internal departments to ensure service is delivered efficiently. Review and evaluate service reports and close open work orders, suggesting and implementing improvements as necessary.

The right candidate will demonstrate the following qualifications on their resume:



2+ years of scheduling experience in a fast-paced environment (field service or industrial experience is a strong asset) Advanced Excel skills (e.g., pivot tables, formulas) and an aptitude for learning new software quickly Proficiency in Microsoft Office applications such as Outlook, Teams, and Word. Experience with Microsoft Dynamics AX or a similar ERP system is a plus.

During the interview process, we will assess the following behaviors:



Exceptional communication skills: Ability to communicate effectively across all levels of an organization. Commitment to continual improvement: Demonstrated curiosity and dedication to personal and team growth. Collaborative mindset: Focus on building positive and collaborative relationships with internal and external stakeholders. Alignment with our core values: Better Together, Be the Expert, Striving for Excellence

What We Offer:

A nationwide business with locations across Canada and a manufacturing plant located right in Edmonton. A competitive total compensation package including RSP matching, Benefits, and Health Spending Account. Opportunities for growth in a friendly, cooperative environment. Time off that supports work / life integration, including Wellness days.

At BGE, we represent a diverse workforce and are proud to provide equitable and inclusive opportunities that support belonging. We encourage all applicants who are legally able to work in Canada to apply.