The Service Coordinator is responsible for overseeing all aspects of post-sale customer service and field service operations in a window and door company. This role ensures high customer satisfaction by managing service technicians, coordinating installations, repairs, and maintenance, and facilitating effective communication between customers, technicians, and customer service representatives.
Key Responsibilities:
Organize and supervise the service team, including estimators and installers, ensuring they deliver quality service and adhere to company standards
Schedule and coordinate service calls for installation, repairs and warranty work
Act as the primary point of contact for customers regarding service issues, inquires ensuring prompt and satisfactory resolution.
Oversee quality control processes to ensure all service work meets company and industry standards
Manage and order service-related inventory and equipment to ensure availability for field teams
Train and coach service personnel to maintain high performance and professional growth
Address emergency service requests promptly while balancing routine service schedules
Monitor warranty claim and liaise with manufacturers or suppliers as necessary.
Qualifications
Proven experience in construction service management, preferably within the window, door industry.
Strong leadership skills with the ability to manage and motivate a field-based team
Excellent customer service and communication skills
Ability to use service management software and scheduling tools
Knowledge of window and door products, installation process and industry standards is highly desirable.
Ability to handle multiple priorities and work well under pressure
Valid drivers license and willingness to travel to job sites
Proven experience in service management, preferably within the window, door or related construction industry.
Experience
A minimum of 2 years of service coordination experience (required)
A minimum of 2 years of experience using ERP and scheduling programs
A minimum of 2 years experience in windows, doors or construction experience.
Education
Secondary school (asset)
Diploma in Business Administration (asset)
Job Types: Full-time, Permanent
Pay: $24.00-$28.00 per hour
Expected hours: 40 per week
Benefits:
Dental care
Extended health care
Vision care
Experience:
Construction: 2 years (required)
Schedule management: 2 years (required)
Language:
English (required)
Work Location: In person
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