Job Description

Dependable Truck & Tank Limited

was founded in 1975 and is, as it was, a family owned and operated business. Our innovative design and engineering concepts allow us to manufacture highway tankers, trailers, and emergency vehicles to our client's specifications. Along with our manufacturing capabilities, Dependable is a large supplier of petroleum equipment for both the carrier and contractor industries in both commercial and residential installs.

We are a fast-paced and growing heavy-duty truck repair facility looking for a Service Coordinator to join our team. This is a key role in our shop -- you will be the central hub connecting customers, technicians, and the parts department, ensuring every job is organized, on time, and done right.

If you have strong organizational skills, mechanical understanding, and a passion for keeping things running smoothly, this could be the career move for you.

RESPONSIBILITIES:

Daily interactions with mechanics, vendors, service managers, and all levels of Management Contact service technicians to determine when the job can be completed Communicate with customers regarding service needs, timelines, and updates Assign jobs to technicians and track progress Manage breakdown information by completing necessary paperwork and/or reports Coordinate with the parts department to ensure timely availability of components Communicate breakdown information to proper supervisors if necessary Review and close work orders, ensuring accuracy before invoicing Other duties as assigned

ABILITIES/SKILLS DESIRED:

Experience in a service coordinator, service writer, or shop admin role (truck, automotive, or heavy equipment preferred) Knowledge of the mechanical understanding of trucks or heavy-duty equipment is an asset Computer literacy and proficiency with Microsoft Office programs Proficient with computers and service/shop management software Excellent customer service and communication abilities Strong organizational skills and attention to detail Strong communication skills, both written and verbal
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Job Type: Full-time

Pay: $24.00-$30.00 per year

Benefits:

Dental care Extended health care On-site parking
Experience:

Service Advisor: 2 years (preferred)
Work Location: In person