Job Description

Job Overview:

We are seeking an experienced full-time Service Coordinator to join our service team. Successful candidates must possess exceptional customer service skills, the ability to multitask, good time management skills and be detail oriented. The Service Coordinator will also be responsible for efficient scheduling of technician's day-to-day operations.

Duties and Responsibilities:

- Provide exceptional customer service promptly and professionally
- Communicate with clients to understand their service needs and preferences
- Coordinate service schedules, appointment reminders and follow-up with clients
- Scheduling of technicians for service and installation
- Creating work orders, relay details to technicians, promptly closing work orders once work is completed.
- Understand our services and effectively communicate all offerings to the customer
- Resolve customer dissatisfactions and complaints

Qualification Skills:
- Strong administrative skills with attention to detail
- An organized individual with the ability to work independently as well as with others
- Fluent computer skills, proficient in Microsoft Word and Excel
- Excellent oral and written communication skills of the English language

If you are a proactive individual with excellent organizational skills and a passion for delivering exceptional service, we invite you to apply for the Service Coordinator position.

Job Type: Full-time

Pay: $40,000.00-$50,000.00 per year

Experience:

Dispatch and Scheduling: 1 year (required)
Work Location: In person

Application deadline: 2025-09-12