Job Description

Are you looking for an exciting opportunity to take your skills to the next level?

Join our team at out home office location in Winnipeg, MB!

Prairie Mobile Communications is Canada's largest independent and privately owned communications technology provider. In 2023 Prairie Mobile celebrated 55-years as the leading provider of communication technologies and solutions.

Prairie Mobile Communications is growing and building a team of exceptional talent who share our core values of positive energy, curiosity, people power and ownership thinking, and who will place an emphasis on enhanced customer experience. We are looking for a driven,

Term

full-time,

Service Coordinator

to join our Two-Way Radio Division for 1 year at our home office location in Winnipeg, MB.

In this exciting role, the Service Coordinator is responsible for serving as the first point of contact to customers and providing operational support to the sales and service teams.

Job Duties:

Serve as the first point of contact to walk-in customers, and respond to inquiries over the phone and via email regarding radio, satellite, paging equipment, merchandise, and repairs. Assist with over the counter sales of radio accessories including but not limited to antenna, connectors, mics, and batteries. Book service calls and prepare work orders and schedule appointments for installations and garage work in collaboration with the Service Team. Receive incoming repairs, process outgoing repairs, and work orders for pick-up; coordinate with customers for pickup when service work is completed Proactively contact customers to notify them of eligibility for routine check-ups, maintenance, cleaning, services, etc. Assist customers by trouble shooting radio problems in collaboration with Service Technicians. Verify customer accounts, process orders and payments using the Point-of-Sale terminal. Prepare internal and external documentation for warranty claims. Administer and maintain all internal billing for the Service Department. Ensure a level of efficient courteous customer service is always maintained. Maintain a professional, neat and tidy front service area. Keep current of all electronic technology and company offered products and services. Participate in and complete any training to maintain performance or develop new skills as identified by the manager. Perform other duties as required.

Qualifications:

High School Diploma or equivalent. Minimum of three (3) years customer service experience in a similar front desk role. Minimum of two (2) years in a technical industry experience. Familiarity with a variety of communications equipment is an asset. Proficiency with Microsoft Office 365 applications (Outlook, Excel, Teams) Knowledge of an ERP/CRM or Ormandy Frontline is an asset. Strong oral and written communication skills to communicate effectively with all levels within the organization and with internal and external stakeholders. Superior time management and organization skills. Reliable transportation in order to maintain the Service desk hours of operation.

Benefits and Perks:

Competitive wage Full-time, Monday to Friday set schedule Free on-site parking Professional training and development Continued support to succeed in your role Respectful and fun workplace environment driven by our company culture values.

If you are looking to join a team that is collaborative, results-oriented, adaptable, and you possess a positive can-do attitude, we welcome your application submission.

Prairie Mobile Communications is an equal opportunity employer. We thank all applicants for their interest. Only those selected for interviews will be contacted.

Job Types: Full-time, Temporary
Contract length: 12 months

Expected hours: 40 per week

Benefits:

On-site parking Store discount
Ability to commute/relocate:

Winnipeg, MB R3H 0R6: reliably commute or plan to relocate before starting work (required)
Education:

Secondary School (required)
Experience:

Customer Service: 3 years (required)
Language:

English (required)
Work Location: In person