Job Description

This is a bilingual English/French position.
Join us as a Remote Customer Service Representative in Canada to answer questions and provide solutions to customers from the safety & comfort of your own home. Begin a remote-based career with a team that pioneered work-at-home more than 20 years ago and represents many of the world\xe2\x80\x99s most recognized brands. In this position, you will:

• Enjoy fast-paced days full of problem-solving and connecting with customers by phone via inbound calls
• Deliver first class customer experiences answering questions, troubleshooting issues, and providing information in response to concerns and requests
• Educate customers on current product features, service offerings, billing, charges, and overall product value
• Offer alternative solutions when appropriate with the objective of retaining customers\xe2\x80\x99 business.

• Full-Time, 40 hour/week schedule
• 100% paid training
• Full benefits package including medical, dental, vision, and life insurance
• Opportunities for advancement and professional development
• Personal benefits of working from home including saving time, money, and the environment.

• Basic PC navigation skills, including basic search engine experience, browser navigation, typing in URL\xe2\x80\x99s, completing forms online, etc
• Ability to work evening and weekend shifts
• Able to connect with customers with empathy and offer helpful solutions
• Excellent listening & communication skills, both written and verbal
• Able to provide a stand-alone monitor, and a quiet, and distraction-free home workspace (we\xe2\x80\x99ll provide the rest!)
• A high school diploma/GED and are at least 18 years old

• Customer service or retail sales experience
• Experience providing customer service in a work from home environment
• Bilingual and fluent in French and English