Job Description

Overview

As the Service Centre Representative you will provide face-to-face customer service related to Manitoba Public Insurance products, services (including claims related services) and policies, including selling and issuing these products and services. As the Service Centre Representative you will also process necessary transactions to meet customer needs, ensuring compliance with Manitoba Public Insurance business rules, and handles and balances funds.

Responsibilities

• Issue, renew and/or update driver\xe2\x80\x99s licences.
• Communicate to customers regarding driver\xe2\x80\x99s licence suspensions, including refuse to renew regulations, Graduated Driver Licensing/Driver Education Student Programs, requirements on all classes of driver\xe2\x80\x99s licences and the Driver Safety Rating system.
• Schedule test appointments and collect payment.
• Issue, cancel, renew and/or update registration and insurance policies.
• Counsel customers on insurance coverage options and additional coverage.
• Interview customers applying for an Enhanced Identity Card or an Enhanced Drivers Licence.
• Balance funds and inventory according to MPI cash collection/balancing procedures, including reconciling controlled inventory (plates, stickers, permits).

Qualifications

• High school diploma or equivalent.
• Completion of customer service or business-related courses are a definite asset.
• Three years of customer service and administrative office experience.
• Previous experience in the automobile industry and working with MPI products and services is an asset.

Employee Benefits

Health benefits

We offer a comprehensive health benefits program that includes:

• flexible health, dental and vision plans
• health spending account
• travel health coverage
• other extended health benefits such as ambulance, massage and physiotherapy

Financial security

In an effort to support financial security, we offer:

• registered pension plan
• group, dependent, and optional life insurance coverage
• critical illness insurance
• sick leave to cover short-term disability
• long-term disability

Wellness

We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture. This includes:

• vacation entitlement
• maternity, parental and adoptive leaves
• bereavement and family responsibility leaves
• employee and family assistance program
• mental-health programming
• lunch-and-learn offerings
• discounted gym memberships and wellness account

Diversity and inclusion

Manitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.

Employee recognition

It\xe2\x80\x99s important to recognize our employees for their contributions. Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.

Professional development

We want our employees to grow, which is why we offer support in keeping their skills up-to-date. We offer in-house training, professional development and an educational assistance program.

Safety and health

In an effort to encourage a safe and healthy work environment, we offer various safety, health and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health.

Manitoba Public Insurance