Job Description

At our dealership, we strive to offer an unforgettable customer experience for all of our clients. That begins with having the right people on our team.


We are currently hiring a full-time

Service Appointment Coordinator

. This position will pay $22/hour. In addition to the hourly rate there is a monthly bonus structure. To be successful in this role, you should have exceptional organizational and communication skills, a proactive mindset, and a commitment to providing seamless service experiences to our clients.

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What to expect from us:

An environment where you are given the support, tools, and opportunities to succeed. Efforts to build lasting relationships with people in surrounding communities. Performance management, guidance, planning, and feedback. An ethical, honest, and respectful workplace community.
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What we expect from you:

Special effort to demonstrate our shared values (see below). Greet customers in a prompt, friendly, and courteous manner. Book and confirm service appointments via phone, email, and web-based inquiries. Communicate with the Service Team to schedule work accurately and efficiently. Follow up with customers regarding appointment reminders and deferred service needs. Maintain accurate customer records and appointment data in the scheduling system. Address customer questions and concerns with a genuine effort to resolve issues. Assist with cashiering and invoicing when needed, ensuring smooth handoffs. Coordinate with parts and service departments to align timing and customer needs. Monitor service traffic flow to help manage wait times and improve shop efficiency. Stay current on training initiatives related to customer service and product knowledge.
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We hire attitude over aptitude, but we do have a few non-negotiables:

Reliable transportation to and from work. Strong organizational and multitasking abilities. Excellent communication skills, both written and verbal. Experience in a customer service or appointment booking role is preferred but not required. Willingness to grow: the automotive industry is continuously evolving, and we hire team members who want to grow with us.
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Our Shared Values:

Safety & Well-Being, Integrity, Growth, Hospitality, Teamwork & Mindfulness

To apply, please submit your resume and complete the pre-screening questions. Only qualified candidates will be contacted for an interview.