Job Description

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.
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Choisir ou commencer et developper votre carriere a un impact majeur sur votre vie professionnelle et personnelle, il est donc tout aussi important de savoir que l'entreprise que vous choisissez et ses dirigeants vous soutiendront et vous guideront. Avec une grande variete de personnes, de lieux dans le monde, de technologies et de produits, 3M est un endroit ou vous pouvez collaborer avec d'autres 3Mers curieux et creatifs. 3M recherche un Representant du service client pour le service et la reparation pour son equipe situee a London, ON / Chicoutimi, QC.
L'impact que vous aurez dans ce role
Le candidat selectionne traitera plusieurs demandes et developpera des solutions pour des problemes moderement complexes dans les domaines du service client, tels que la gestion de compte, la vente incitative, la resolution de problemes clients, le support aux demandes des clients, l'analyse du service client. Gere de maniere independante des comptes avec une complexite et une ampleur internes plus larges. Demontre une plus grande connaissance des systemes/processus. Participe et peut diriger des equipes de projet. Travaille sous supervision limitee. La capacite de communiquer avec des clients francophones canadiens est preferable.
En tant que Representant du service client pour le service et la reparation, vous aurez l'opportunite de puiser dans votre curiosite et de collaborer avec certaines des personnes les plus innovantes du monde entier. Ici, vous aurez un impact en :Traitant plusieurs demandes et developpant des solutions pour des problemes moderement complexes dans les domaines du service client, tels que la gestion de compte, la vente incitative, la resolution de problemes clients, le support aux demandes des clients, l'analyse du service client. Gerant de maniere independante des comptes avec une complexite et une ampleur internes plus larges. Demontre une plus grande connaissance des systemes/processus. Participe et peut diriger des equipes de projet. Travaille sous supervision limitee.

Vos competences et votre expertise

Pour vous preparer au succes dans ce role des le premier jour, 3M exige (au minimum) les qualifications suivantes :Diplome d'etudes secondaires, GED ou superieur (complete et verifie avant le debut) Trois (3) ans d'experience en vente de protection contre les chutes ou en reparations SRL, ou en fabrication, ou en service client dans un environnement prive, public, gouvernemental ou militaire Capacite a communiquer verbalement en francais canadien

Des qualifications supplementaires qui pourraient vous aider a reussir encore plus dans ce role incluent :Une histoire quantifiable de trois (3) ans ou plus de competences en communication verbale et ecrite de haut niveau satisfaisant les demandes interentreprises et publiques. Capacite a reproduire des processus et des procedures au jour le jour pour des resultats coherents et previsibles Connaissance fonctionnelle des programmes de documentation et de presentation Microsoft Office Familiarite avec le logiciel de systemes d'exploitation QAD Familiarite avec le logiciel CRM Salesforce

Lieu de travail :
London, ON / Chicoutimi, QC
Voyages : Peut inclure jusqu'a 5 % de voyages nationaux et internationaux
Assistance a la relocalisation : Non autorisee
3M Canada accueille et encourage les candidatures de personnes handicapees. Des amenagements sont disponibles sur demande pour les candidats participant a tous les aspects du processus de selection.
Nous travaillons pour refleter la diversite de nos clients, fournisseurs et partenaires de distribution mondiaux, et nous nous appuyons sur les capacites de chaque employe individuel.
Chez 3M, nous savons que l'inclusion est la cle pour liberer le pouvoir de notre diversite. Une culture inclusive est celle qui soutient et apprecie les differences et offre des opportunites equitables et egales pour tous. C'est un endroit ou les gens realisent qu'ils sont respectes pour leur etre entier et unique, et qu'ils appartiennent. L'inclusion mene a l'engagement, ce qui a son tour favorise la collaboration, la creativite et l'innovation qui stimulent la croissance a long terme - pour 3M ainsi que pour nos employes et nos equipes.
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Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers. 3M is seeking a Service and Repair Customer Service Representative for its team located London, ON / Chicoutimi, QC.
The Impact You'll Make in this Role
The selected candidate will handle multiple inquiries and develop solutions for moderately complex issues within customer service areas, such as Account Management, Upselling, Customer Issue Resolution, Customer Inquiry Support, Customer Service Analytics. Independently handles accounts with broader complexity and internal breadth. Demonstrates greater knowledge of systems/processes. Participates in and may lead project teams. Works under limited supervision. The ability to communicate with French-Canadian speaking customers is preferable.
As a Service and Repair Customer Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:Handle multiple inquiries and develop solutions for moderately complex issues within customer service areas, such as Account Management, Upselling, Customer Issue Resolution, Customer Inquiry Support, Customer Service Analytics. Independently handles accounts with broader complexity and internal breadth. Demonstrates greater knowledge of systems/processes. Participates in and may lead project teams. Works under limited supervision.

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:High School diploma, GED or higher (completed and verified prior to start) Three (3) years of Fall Protection sales or SRL repairs, or manufacturing, or customer service experience in a private, public, government or military environment Ability to communicate verbally in the French-Canadian language

Additional qualifications that could help you succeed even further in this role include:A quantifiable three (3) plus year history of high-level verbal and written communication skills satisfying intercompany and public inquiries. Ability to replicate processes and procedures day to day for consistent and predictable results Functioning knowledge of Microsoft Office documentation and presentation software programs Familiarity with QAD operating systems software Familiarity with Salesforce CRM software

Work location:London, ON / Chicoutimi, QC

Travel: May include up to 5%domestic & international
Relocation Assistance: Is not authorized
3M Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
We work to reflect the diversity of our global customers, suppliers and channel partners, and build on each individual employee's abilities.
At 3M, we know that inclusion is the key to unlocking the power of our diversity. An inclusive culture is one that supports and appreciates differences and provides fair and equal opportunities for everyone. It's a place where people realize they are respected for their whole and unique selves, and that they belong. Inclusion leads to engagement, which in turn fosters the collaboration, creativity and innovation that drive long-term growth - for 3M as well as for our people and our teams.
Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.
3M Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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