Service Advisor

Toronto, ON - Bolton, ON, Canada

Job Description

A growing global company. Endless career and development opportunities.

When you join Ritchie Bros., you'll be part of a diverse, global team that's focused on delivering great customer experiences. Our culture is centered around people and guided by our core values of Integrity, Unity and Vision. Learn more about our culture and commitment to diversity and inclusion at .

If you have an entrepreneurial spirit and are passionate about making a difference, we invite you to join our growing team. Whether you're out in the field or back at your office, you'll be helping us achieve our vision of becoming the trusted global marketplace for insights, services and transaction solutions for commercial assets.

We're looking for a Refurbishing Coordinator in Bolton, Ontario.

The Opportunity:

The Refurbishing Coordinator reports directly to the Yard Manager while supporting the management and sales teams in preparation for sales. The Refurbishing Coordinator will also maintain the duties of administrating the yard. The Refurbishing Coordinator will have an office based in the yard office.

In this role you'll:

Manage the maintenance of the facilities including the following:

  • Wash Bay(s)
Sandblast Bay(s)

Paint Booth(s)

Detail Bay(s)

Mechanic Bay(s)

RBA Shop

Virtual Theatre

Ramp

Main Front Office

All aspects relating to the auction building inside & outside

Manage all aspects of auction (inbound-outbound) refurbishing including the following:
  • Identification of auction items in need of refurbishment
Documentation of approval to proceed with prescribed refurbishing

Creation of purchase orders

Communication with refurbishing service providers

Ensure work authorized is performed to an acceptable standard in an acceptable time frame

Process invoices from refurbishing service providers

Ensure cost sheets are completed on time and accurately

Inclusion of refurbishing quotes on buyers invoices

Management of outbound billing and accounts receivable

Manage Intelex reporting related to refurbishing including the following:
  • Incidents (caused by refurbishing or resulting in repair or refurbishing)
Waste material tracking

Post auction and quarterly facility inspections

Manage all aspects of non-auction refurbishing including the following:
  • Solicitation of work/quotation process
Advertising initiatives

Management of non-auction billing and accounts receivable

Manage the auction site's Safety Program.
  • Manage the auction site's COR initiative.
Plan safety meetings along with the YM or AYM.

Coordinate all safety training for the yard staff.

Manage all hazard assessments and all other safety related duties.

Facilitate new employee orientations.

Intelex reporting.

Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.

Here's what you bring:

High school graduate or GED equivalent.

Strong time-management skills and able to proactively manage multiple projects simultaneously.

Excellent written and verbal communication skills.

Excellent interpersonal skills with a proven ability to build strong relationships.

Strong organizational skills and attention to detail.

Ability to establish priorities, work independently, and proceed with objectives without supervision.

Work well in a team environment.

This job will require you to:

Manage the maintenance of the auction yard including the fences, lights, and RBA owned equipment. Ensure the full time mechanic is aware of any problems.

Manage along with the full time mechanic the dismantle, loading, packaging and shipping any outbound container freight.

Manage the unloading and assembly of any inbound container based freight.

Develop strategies to increase the volume of refurbishing.

Manage customer concerns related to refurbishing.

Track refurbishing totals for reports.

Maintain a stock of necessary supplies for the yard staff and mechanics.

Manage the administration of the yard including the following:

Manage purchase orders for all yard expenses.

Coordinate with YM and CSM for completion of "Quarter-end" reporting.

Source providers.

Manage Before & After Photographs of machinery as it pertains to the refurb lots.

Manage along with the full time mechanic any construction, renovation or retrofit projects pertaining to the refurbishing facilities.

Manage and maintain the service provider agreements with all refurbishing & third party vendors including insurance and WCB renewals.

Manage the auction site's relationship with the Paint Service Contractor.

Ensure that the Paint Service Contractor is in compliance with all of the conditions of the Annual Paint Services Agreement.

What We Offer:

Our success is built on the drive and dedication of our people. As we grow around the globe, there will be many opportunities to advance your career - we've proven this throughout our 60+ years in business. And, we'll take care of you along the way. Here's how:

Base salary + paid overtime

Comprehensive medical and dental benefits.

RRSP / Pension plan and an Employee Share Plan, both with company match.

Ongoing training, professional development and tuition reimbursement.

Ritchie Bros. has grown from a small-town auctioneer to a global asset management and disposition company. Through , we help our customers buy and sell a wide range of used and unused equipment for construction, mining, transportation, agriculture, oil & gas, lifting & material handling, forestry & other industries.

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted. No agency calls, please.

If you require any accommodation, please send an email to: .

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Job Detail

  • Job Id
    JD2057256
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Toronto, ON - Bolton, ON, Canada
  • Education
    Not mentioned